Patient Referral Coordinator

Nuvem

10h•$52,000 - $72,000•Remote

About The Position

The Patient Referral Coordinator keeps NuNavigator patients connected to the specialty care they need. Working alongside our FQHC partner, you manage the full referral-to-appointment journey: scheduling specialist visits, reminding patients so they show up prepared, managing no-shows and waitlists, and setting up follow-up care. You also help patients understand how the onsite pharmacy supports their care and keep information flowing smoothly between the health center and specialty offices. This is a fully remote role, open to candidates based anywhere in the United States. We have a strong preference for candidates located in the Sharon Hill, PA (Greater Philadelphia) or Dallas, TX area, though the right person will be considered regardless of location.

Requirements

2+ years in a healthcare, medical office, pharmacy, or patient services setting; scheduling, referral coordination, or intake experience preferred.
Strong phone and written communication skills with a patient, service-oriented manner.
Comfort with EHR, scheduling, or referral management software and general computer proficiency.
Ability to manage a high volume of appointments and referrals while keeping records accurate and organized.
High school diploma or equivalent.

Nice To Haves

Experience in an FQHC, community health, or care coordination environment.
Familiarity with specialty care referral workflows.
Bilingual in English and Spanish.

Responsibilities

Schedule specialist appointments for referred patients and confirm details with the patient and specialty office.
Deliver appointment reminders via phone, text, and other channels to reduce missed visits.
Manage no-shows and cancellations — follow up with patients, reschedule promptly, and keep the process moving.
Maintain and work waitlists, filling earlier openings quickly as they become available.
Schedule follow-up appointments and confirm patients complete their recommended care.
Educate patients on the benefits of using the FQHC’s onsite pharmacy, including care coordination, convenience, and improved access to medications.
Coordinate with specialty care offices to ensure referral documentation, records, and results are shared accurately and on time.
Keep referral and scheduling records current and accurate in the patient management system.
Handle all patient information in accordance with HIPAA and NuvemRx compliance policies.