Patient Referral Coordinator (Entry Level)

Hanger, Inc.•Indianapolis, IN

20h•Onsite

About The Position

Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. With 160 years of clinical excellence, Hanger's vision is to lead the O&P markets by providing superior patient care, outcomes, services, and value. The Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide, while the Products & Services segment distributes O&P devices and provides rehabilitative solutions. In this entry-level role, the Patient Referral Coordinator will play a pivotal role in ensuring seamless communication between hospitals, skilled nursing facilities, patients, and clinical staff, primarily through email, fax, text, and phone. This position requires strong organization and multitasking abilities and is ideal for individuals with healthcare knowledge looking to enter the field.

Requirements

High school diploma or equivalent combination of education and experience required.
Less than one year of customer service, administrative or related experience required.
Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of Alpha filing system.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Nice To Haves

Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
Experience in a receptionist position or experience with medical front office procedures preferred.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.

Responsibilities

Manage correspondence with hospitals, skilled nursing facilities, and patient care teams via email, fax, text, and phone.
Serve as a communication hub for patients, nurses, and providers across 10+ clinics and 25 facilities (and growing).
Follow up on outstanding items, documentation, and orders to ensure timely completion.
Navigate complex insurance processes and requirements.
Maintain detailed, organized records.
Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
Ensure accurate and complete electronic health records for all patients.