Patient Reception Rep - FT - Day - Center for Incontinence & Pelvic Health Lawrenceville NJ

Capital Health (US)•Fishersville, VA

5d•$17 - $21•Onsite

About The Position

Capital Health is seeking a Patient Reception Rep for a full-time, day shift position at the Center for Incontinence & Pelvic Health in Lawrenceville, NJ. This role is crucial for providing excellent patient care and administrative support within the Capital Health Medical Group. The position involves managing patient interactions, scheduling, registration, and financial processes to ensure smooth operations and patient satisfaction. Capital Health is committed to attracting top talent by offering competitive compensation and a supportive work environment.

Requirements

High School diploma or equivalent.
One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
Familiarity with medical terminology, ICD-10 and CPT codes.
Excellent communication and interpersonal skills.
Proficient computer skills; basic Microsoft office skills.
Familiarity with excel spreadsheets.

Nice To Haves

Medical assistant or medical office technician certification preferred.

Responsibilities

Answers telephones promptly and courteously, while handling multiple phone lines and routing calls appropriately.
Schedules and cancels appointments using established office guidelines and schedules patients for outpatient tests and surgeries according to CH policy.
Prepares for the day by reviewing eligibility and phone reports, preparing new patient charts and paperwork.
Greets patients and visitors professionally, informs them of privacy policies, and assists with patient comfort during delays.
Performs registration to ensure accurate demographic and insurance information, complying with HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights.
Obtains copies of insurance cards, driver's licenses, authorizations, and referrals, and enters them into the system.
Collects co-payments and outstanding balances at check-in and time of service, and estimated balances at check-out.
Refers patients to CBO staff for issues regarding past due balances or billing questions.
Reviews and complies with Patient Account Notes and Appointment Notes in the system, and accepts accountability for assigned Worklists/Boxes.
Confirms charges and approves claim creations at Check-Out, validates and submits appropriate claims for adjudication, and works daily reports and HOLD Claim Worklists.
Schedules follow-up appointments, creates appointment ticklers, and works associated Worklists/boxes.
Completes referrals and pre-authorizations as required.
Creates and links Time of Service batches to deposit batches daily, reconciles, balances, and closes batches/drawers at the end of the day, and turns over batches to the designated resource.
Performs clerical duties including processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.