Central Scheduler I - FT - Day - Central Scheduling Lawrenceville NJ

Capital Health (US)•Hopewell Township, NJ

4d•$18 - $23•Onsite

About The Position

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Schedules primary and specialty care appointments accurately and efficiently in conformance with applicable guidelines to facilitate quality patient care. Updates systems to ensure that scheduling information is accurate and up to date.

Requirements

High school diploma or equivalent.
Customer service experience having worked in office setting or call center environment preferred.
Experience in conducting intakes and/or scheduling patients preferred.
Strong customer service skills, good communication and organizational skills.
Medical Terminology preferred.
Basic insurance carrier, pre-certification knowledge, and basic computer skills preferred.
Ability to deliver excellent customer service.
Ability to multi-task in a high volume environment.

Responsibilities

Answers calls to schedule, cancel and reschedule appointments quickly while minimizing time customers are on hold.
Collaborates with physician's office to schedule appointments, while negotiating date and time and avoiding resource conflicts.
Gathers complete patient and appointment information and enters data accurately into system. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
Completes documentation timely and accurately. Understands and utilizes the necessary software program(s) to determine eligibility.
Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.
Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
Completes and verifies all authorizations in a timely manner.
Adheres to CH attendance policy as well as interdepartmental policies and procedures.
Attends all mandatory departmental meetings.
Performs other duties as assigned.