Patient Reception Rep - FT - Day - Primary Care Nottingham Hamilton NJ

Capital Health (US)•Nottingham, NH

8d•$17 - $21•Onsite

About The Position

Capital Health is seeking a Patient Reception Rep for a full-time, day shift position in Primary Care Nottingham Hamilton, NJ. This role is crucial for managing patient flow, scheduling, and administrative tasks within a busy healthcare setting. The Patient Reception Rep will be the first point of contact for patients, ensuring a professional and welcoming experience while handling various administrative duties to support the medical team and ensure efficient patient care.

Requirements

High School diploma or equivalent.
One year experience as a receptionist or clerk in a healthcare environment or one year customer service experience.
Familiarity with medical terminology, ICD-10 and CPT codes.
Excellent communication and interpersonal skills.
Proficient computer skills; basic Microsoft office skills.
Familiarity with excel spreadsheets.

Nice To Haves

Medical assistant or medical office technician certification preferred.

Responsibilities

Answers telephones promptly and courteously, while handling multiple phone lines and routing calls efficiently and appropriately.
Schedules and cancels appointments using established office guidelines, and schedules patients for outpatient tests and surgeries according to CH policy.
Prepares for the day by reviewing eligibility and phone reports, preparing new patient charts and paperwork.
Greets all patients and visitors in a professional and welcoming manner, informs them of privacy policies, and assists with patient comfort during delays.
Performs registration to ensure demographic and insurance information is accurate and complete, complying with HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights.
Obtains copies of insurance cards, driver's licenses, authorizations, and referrals, and enters them into the system.
Collects co-payments and outstanding balances at check-in, and time of service and estimated balances at check-out according to policy.
Refers patients to CBO staff regarding past due balances, questions, and/or resolution.
Reviews and complies with Patient Account Notes and Appointment Notes in the system, accepting accountability for all Worklists/Boxes on the dashboard.
Confirms charges and approves claim creations in the system at Check-Out, validates and submits appropriate claims for real-time adjudication, and works "Day End Review" reports and designated Tier-based HOLD Claim Worklists daily.
Schedules follow-up appointments, creates appointment ticklers in the system, and works associated Worklists/boxes.
Completes referrals and pre-authorizations as required.
Creates a Time of Service batch, links it to a deposit batch daily, reconciles, balances, and closes each batch/drawer at the end of the day, and turns over batches to the designated resource daily.
Performs clerical duties including processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.

Benefits

Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA) - Healthcare FSA, Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance - Voluntary Life Spouse, Voluntary Life Employee, Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program