Patient Procedure Scheduler

UChicago Medicine•Chicago, IL

6h•Onsite

About The Position

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Procedure Scheduler located at the UChicago Medicine Main Campus. UCMC is committed to a patient-centric, efficient health care delivery system that focuses on quality, safety, service, and operational excellence. The Patient Procedure Scheduler’s main responsibility is to work collaboratively with physicians, staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the Ideal Patient Experience approach and philosophy.

Requirements

Knowledge of medical terminology required
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
Communicates effectively and professionally with patients, visitors, physicians and co-workers.
High School Diploma required
Ability to balance multiple priorities and effectively handle challenging situations
Excellent verbal communication skills
Ability to use personal computers and select software applications
Successful completion of Cadence Scheduling system training

Nice To Haves

Associate or Bachelor’s Degree preferred

Responsibilities

Work collaboratively with physicians, and schedulers, and staff members to schedule interventional procedures
Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
Schedule procedures/surgeries based on preapproved guidelines
Enter procedure/surgery information and update/inform physicians of schedules
Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
Communicate with patients and inform them of any schedule changes
Schedule Anesthesia for surgery, as necessary
Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
Provide pre appointment instructions, directions and messages per protocol
Respond to patient inquiries/concerns appropriately and in a timely manner