Patient Placement Coordinator (3pm to 11pm) - Patient Placement Center

University of Texas Medical Branch (UTMB)•Galveston, TX

3d•Onsite

About The Position

The Patient Placement Coordinator collects and analyzes data on patient admissions, transfers, and bed availability in specified clinical areas to improve patient care and maximize bed utilization.

Requirements

Associate’s degree or two (2) years of related experience.
Must be able to work in a high-stress environment and manage multiple competing work priorities.

Nice To Haves

Two (2) years of experience directly related to patient placement

Responsibilities

Facilitates throughput from all admission sources via appropriate bed placement.
Identifies and assigns beds for all admissions from various access points including: the Emergency Department, Day Surgery, Ambulatory Clinics, pre-admission and same day admissions, from home, transfers from ICU, as well as interfaculty hospital direct admissions through the Transfer Center.
Facilitates patient assignments and communicates regularly with the Clinical Operations Administrator (COA) on all bed placement need issues.
Performs data entry of patient accounts, including but not limited to, correct admission source, admit reason, correct treating service/team, correct admitting and attending faculty, and resident, as well as correct admission status.
Enters admission status orders into the EPIC electronic medical record.
Answers calls and provides high-level customer service in all interactions with internal and external customers.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, and fax.
Addresses concerns of patients and provides service recovery and escalates issues to appropriate chain of command as needed.
Enters bed request and bed assignment information into the ED EPIC Track Board for prompt communication of bed placements.
Monitors census and bed clean status in the Bed Tracking system and coordinates request for STAT cleans as required.
Provides the department Business Operations Manager or designee updates regarding placement needs.
Cross-functions to facilitate interfacility transfers in the absence of the Transfer Coordinator to ensure interfacility transfer referrals as well as transfers from the Emergency Department are in compliance with EMTALA regulations.
Prioritizes and completes all work in an accurate, effective, and efficient manner.
Participates in team meetings/activities and supports the philosophy and goals of the team/department.