Patient Placement and Transfer Center Mgr. - Patient Placement Center

UTMB Health•Galveston, TX

1d•Onsite

About The Position

The Patient Placement and Transfer Center Manager manages all UTMB's bed placement and transfer center functions. The primary responsibility will be to coordinate the timely and efficient bed assignment and transfer of patients from referring facilities or departments to appropriate levels of care within the hospital. The manager will lead a team of nurses and placement coordinators, ensuring smooth communication and collaboration among various community hospitals, insurance companies, vendors, departments, and stakeholders involved in patient transfers.

Requirements

Bachelor's degree in nursing
Five (5) years experience in healthcare
three of the five years in a lead/supervisory experience.
Works independently.
Displays critical thinking.
Maintains professionalism and UTMB patient confidentiality.
Must be able to work in a high stress environment and independently manage multiple competing work priorities.
Requires flexibility with assigned tasks as they change to meet departmental needs.
Excellent verbal and written communication skills and the ability to present effectively to small and large groups.
Strong interpersonal skills and ability to work effectively in a collaborative team environment at all levels.

Nice To Haves

Nursing degree preferred.
Master's degree preferred.
Working knowledge of multiple healthcare information system applications is preferred.
Five years of clinical practice is preferred.
Two years of emergency department/critical care experience preferred.

Responsibilities

Oversight of registered nurses and patient placement coordinators who coordinate bed assignments, all incoming transfers, and patient flow for all UTMB hospitals.
Exhibits effective communication and collaboration with hospital and community leadership.
Responsible for 24/7 operation including clinical operations, staffing, quality assurance, compliance, data analytics and reporting, and financial management, ensuring operations function in a manner that complies with standards of practice.
Ongoing accountability for the continuous assessment, improvement, coordination, and integration of the department services and standards of care into the UTMB’s primary function.
Works closely with the Director, Medical Director, and the Chief Medical Officer to project and prepare annual operating budgets.
Monitors fiscal budget to control operational and capital expenditures while monitoring and adjusting staffing patterns to improve overall productivity.
Develop and implement strategic and tactical plans for the development and quality improvement of the UTMB Patient Placement and Transfer Center; partner with internal management to accomplish strategic and operational objectives related to patient access services; collaborate with other departments to streamline processes and improve cross-functional coordination.
Collaborate with the leadership team to design more specific guidelines as needed.
Ensure operational processes are efficient, effective, and compliant with relevant regulations and standards, ethical standards, legal requirements, and accreditation/regulatory/government regulations.
Stay updated on changes in laws and industry best practices, adjusting departmental processes as necessary to maintain compliance.
Implement initiatives to optimize patient flow and enhance the overall patient experience.
Tracks and reports trends of inappropriate transfers to Director and Medical Director.
Implement training programs to educate staff on compliance regulations and monitor their adherence to ethical and legal standards.
Promotes positive work environment, holds employees accountable for their conduct and interpersonal skills, and encourages staff development of communications.
Promotes a culture of service excellence and quality by implementing and accepting accountability for the following service standards: Providing excellent service to patients/customers; Building strong relationships and team cohesiveness; Focusing on quality and positive solutions; Communicating respectfully; Demonstrating compassion and understanding in response to patient and customer requests/needs.
Staffing management: recruit, hire, train, and conduct annual performance evaluations.
Promptly address employee relations issues through coaching, counseling, and disciplinary action.
Ensure that staff members adhere to established protocols and procedures.
Partner with HR to ensure UTMB's policies and best practices are followed.
Adheres to internal controls established for the department.
Performs related duties as required.