Dialysis Coordinator

DaVita • Oakland, CA

6d • Onsite

About The Position

DaVita is seeking a part time Patient Pathways Liaison to facilitate the seamless transition of patients from Alta Bates Summit Medical Center - Ashby Campus and Alma Bates Medical Center - Summit Campus hospital settings to our outpatient dialysis care. This role is ideal for a coordinator or clinical professional who excels at insurance verification, hospital collaboration, and patient advocacy. You’ll empower patients facing kidney disease by providing vital education and ensuring they have a seamless transition to the dialysis center of their choice.

Requirements

• 2 to 4 years Vocational/Technical School Certificate Degree
• 4 to 6 years Associate’s Degree or Apprenticeship

Responsibilities

• Communicate with and treat patients with empathy at all times.
• Meet individually with patients requiring outpatient dialysis placement, depending on program scope, within the assigned region to provide educational materials on: Outpatient dialysis, Modality options, Vascular Access options, insurance which includes an assessment of patients insurance, out-of-pocket costs and grant program options.
• Provide education on options for patient to select an out-patient dialysis center of their choosing.
• Identify, resolve, or escalate patient issues and/or barriers to placement to appropriate teammates for prompt and effective resolution.
• Work with hospital Case Managers, Social Workers, and Physicians to place patients in outpatient dialysis clinics.
• Arrange out-patient kidney dialysis placement for patients by contacting local clinics within an appropriate proximity as determined by patient preference and providing all required medical documentation to the outpatient dialysis center.
• Assist with patient transitions from hospitals to dialysis facilities, including transfer of paperwork and, as much as possible, ensure patient satisfaction.
• Place patients and document referral in accordance with Patient Pathways Policy and Procedures.
• Work closely with both internal and external kidney care professionals to enhance current relationships or develop new relationships.
• Partner with Regional Operations Directors and Facility Administrators to identify and implement best practices for accepting patients from inpatient acute care settings into an outpatient dialysis provider.
• Attend operational team meetings with multi-affiliate providers in assigned region.
• Conduct operating reviews with management to review reports at a minimum of one time per month.
• Record patient data in electronic tracking system according to Patient Pathways Policy and Procedures.
• Immediately inform Regional Operations Manager/Supervisor of any reporting requests from the hospital.
• Assist Regional Operations Manager/Supervisor in gathering patient details as needed for reporting purposes.
• Attend hospital meetings to review reporting as needed.
• Adhere to all audit, compliance, and reporting requirements according to Patient Pathways Policy and Procedures.
• Learn, develop, and implement new ways for Patient Pathways to differentiate itself in the marketplace.
• Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices.
• Participate in special projects as needed or requested.
• Educate team local markets on Patient Pathways program and initiatives.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
• Professional development programs
• On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree