Dialysis Coordinator
About The Position
DaVita is seeking a part time Patient Pathways Liaison to facilitate the seamless transition of patients from Eden Medical Center hospital settings to our outpatient dialysis care. This role is ideal for a coordinator or clinical professional who excels at insurance verification, hospital collaboration, and patient advocacy. You’ll empower patients facing kidney disease by providing vital education and ensuring they have a seamless transition to the dialysis center of their choice. This position is responsible for the development and implementation of DaVita’s Patient Pathways Program through facilitating patient education, processing of timely dialysis placement referrals, and building relationships. This position enhances relationships with local hospitals, doctors, and other kidney care providers by enabling patients to make informed decisions regarding their dialysis provider. This position is responsible for improving the patient education process by analyzing and sharing best practices with other members of the department.
Requirements
- 2 to 4 years Vocational/Technical School Certificate Degree
- 4 to 6 years Associate’s Degree or Apprenticeship
Responsibilities
- Communicate with and treat patients with empathy at all times.
- Meet individually with patients requiring outpatient dialysis placement, depending on program scope, within the assigned region to provide educational materials on: Outpatient dialysis, Modality options, Vascular Access options, insurance which includes an assessment of patients insurance, out-of-pocket costs and grant program options.
- Provide education on options for patient to select an out-patient dialysis center of their choosing.
- Identify, resolve, or escalate patient issues and/or barriers to placement to appropriate teammates for prompt and effective resolution.
- Work with hospital Case Managers, Social Workers, and Physicians to place patients in outpatient dialysis clinics.
- Arrange out-patient kidney dialysis placement for patients by contacting local clinics within an appropriate proximity as determined by patient preference and providing all required medical documentation to the outpatient dialysis center.
- Assist with patient transitions from hospitals to dialysis facilities, including transfer of paperwork and, as much as possible, ensure patient satisfaction.
- Place patients and document referral in accordance with Patient Pathways Policy and Procedures.
- Work closely with both internal and external kidney care professionals to enhance current relationships or develop new relationships.
- Partner with Regional Operations Directors and Facility Administrators to identify and implement best practices for accepting patients from inpatient acute care settings into an outpatient dialysis provider.
- Attend operational team meetings with multi-affiliate providers in assigned region.
- Conduct operating reviews with management to review reports at a minimum of one time per month.
- Record patient data in electronic tracking system according to Patient Pathways Policy and Procedures.
- Immediately inform Regional Operations Manager/Supervisor of any reporting requests from the hospital.
- Assist Regional Operations Manager/Supervisor in gathering patient details as needed for reporting purposes.
- Attend hospital meetings to review reporting as needed.
- Adhere to all audit, compliance, and reporting requirements according to Patient Pathways Policy and Procedures.
- Learn, develop, and implement new ways for Patient Pathways to differentiate itself in the marketplace.
- Ensure Patient Pathways leadership is apprised of customer needs and any deviations from current practices.
- Participate in special projects as needed or requested.
- Educate team local markets on Patient Pathways program and initiatives.
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
Associate degree
