Patient Outreach Specialist

Astrana Health, Inc.•Anaheim, CA

1d•$23 - $26•Onsite

About The Position

Astrana Health is seeking a bilingual Patient Outreach Specialist to join team in Anaheim, CA! As a Patient Outreach Specialist, you'll serve as an important connection between patients and their healthcare team by coordinating appointments, assisting with insurance and enrollment, educating patients on available services, and supporting initiatives that improve access to care and patient engagement. If you love helping people, have strong communication skills, and want to be part of a team dedicated to improving community health, we'd love to hear from you!

Requirements

Minimum high school diploma or GED required.
Must be fluent in English and Spanish.

Nice To Haves

Bachelor's degree preferred.
Previous experience in customer service is highly preferred.
Healthcare, medical office, or patient services experience is a plus.
Strong written communication skills with the ability to professionally email and mail patient forms and information.
Excellent interpersonal and communication skills with a compassionate, patient-focused approach.
Strong organizational skills and attention to detail while managing multiple tasks.
Proficient with Microsoft Office and electronic health record (EHR) systems is a plus.

Responsibilities

Enters new patient demographics and updates established patient information, as necessary, in EHR to maintain accurate patient medical records.
Obtains both new and established patient insurance information including eligibility and authorization necessary.
Assist patients in applying and/or aligning their health care coverage plans, providing necessary follow-up, and data collection.
Assisting patients identified to navigate the enrollment process to secure needed services. This includes working on new additions and loss of patients in various networks.
Outreach and schedule patient appointments as necessary to ensure membership retention and growth for the group. This includes phone calls, email outreach as well as letter and mail-out preparation.
Outreach and educate patients regarding how and where to access health care services. Outreach to members of new services and new providers.
Outreach and schedule members for Annual Wellness Visits for all IPA’s. Identify non-compliant members due for preventive measures and aggressively outreach to members by phone call, email, and mailings if necessary.
Assists in conducting assessments of the retention efforts and identifying areas of improvement.
Demonstrates flexibility with work schedule and work assignments, including floating to other medical offices.
Promptly answers and responds to all calls in a professional manner. Acts as a liaison between patients, referring and treating physicians, staff, hospitals, and others involved in patient care.
Identifies patients’ important needs, answers to their questions and assist with informed patient decisions that may arise prior to and/or post office visits appointment time.
Provides patients with practical resources and offers emotional support and understanding throughout the patient care coordination process.
Outreach to patient membership that have overutilized hospital services.
Maintain quality customer satisfaction.
Monitors patient requests and outgoing messages for various patient experience initiatives such as Follow My Health.
Assists with front office duties where necessary to assist patients to uphold patient experience and support operations including but not limited to clinical setting deliverables.
Prepares welcome materials for new patients and current patients.
Participates in planning discussions and meetings. Assists in developing tactical plans to support outreach and patient membership goals. Prepare and submits weekly productivity reports.
Other duties as assigned.