Vietnamese Patient Outreach Coordinator

UnitedHealth Group•Irvine, CA

4d•Hybrid

About The Position

This position follows a hybrid schedule with three (3) in-office days per week. Our office is located at 9 Technology Drive Irvine, CA. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Spanish, OR Vietnamese, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. Optum CA is seeking a Patient Outreach Coordinator to join our team in Irvine, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Requirements

High School Diploma / GED OR equivalent years of work experience
Must be 18 years of age OR older
6+ months of experience using Microsoft Excel
6+ months of Customer Service Experience using phones and computers as primary job tools
Experience with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Bilingual fluency in English, Spanish, OR Vietnamese
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

Health care experience ideally with the Senior population
Reside within commutable distance to the office at 9 Technology Drive Irvine, CA.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Make Outbound calls, 100-120 per day to patients to schedule their annual wellness visits
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Responsible for 8-10 schedules to fill and monitor on a daily basis
Document calls with outcomes daily
Make reminder calls on rotating basis
Other duties as assigned