Outreach Specialist, Bilingual (English/Spanish) Future Opportunity

Mae Health • New York, NY

4d • Remote

About The Position

Mae is a digital health solution focused on improving maternal and infant health through culturally competent support. They aim to address access gaps and enhance well-being via continuous engagement, risk assessment, early symptom awareness, and a community-led model. Mae's digital solutions are innovative in the femtech space and are gaining traction with healthcare payers for their ability to tackle biases hindering equitable maternal health. The company emphasizes whole-person care, self-advocacy, education, and community to improve outcomes for mothers and birthing people while reducing clinical costs. Mae is looking for a Bilingual Spanish-Speaking Outreach Specialist to help enroll and engage eligible health plan members. This role involves high-volume outbound outreach to introduce Mae's services, explain doula support, and guide members through enrollment. It requires strong communication, resilience, and the ability to build trust quickly, blending outreach, education, and mission-driven sales. The specialist will report to the Member Services Manager.

Requirements

• Fluent in Spanish and English, written and verbal.
• 1–3 years of experience in patient outreach, healthcare engagement, enrollment, or high-volume call environments.
• Proven track record of meeting or exceeding performance targets.
• Comfortable handling high outbound call volumes.
• Ability to work independently in a fully remote setting.
• Strong influencing and motivational communication skills.
• Emotional resilience when handling rejection or sensitive conversations.
• Highly organized with strong time management.
• Comfortable using Slack, Gmail, CRM systems, and digital tools.
• Quick learner in fast-moving environments.
• Reliable high-speed internet.
• Private, quiet workspace suitable for confidential conversations.

Nice To Haves

• Experience working with Medicaid populations or health plan members.
• Experience in maternal health, community health, or social services.

Responsibilities

• Make 75+ outbound calls daily to eligible members.
• Educate members in English and Spanish about Mae's services and doula support.
• Build trust quickly through culturally responsive, compassionate communication.
• Address questions and objections with clarity and confidence.
• Secure enrollment during live conversations whenever possible.
• Guide members step-by-step through the onboarding process.
• Consistently meet daily outreach and monthly enrollment targets.
• Prioritize outreach using internal systems and enrollment goals.
• Document all outreach activity accurately in CRM tools.
• Identify barriers impacting conversion and communicate solutions proactively.
• Share patterns, trends, and recurring member concerns.
• Escalate operational or technical issues promptly.
• Contribute ideas that improve outreach quality and conversion rates.

Benefits

• Potential for additional monthly performance bonuses.
• Potential for extension based on performance and business needs.
• Consideration for expanded responsibilities as the program scales for high performers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed