Community Engagement & Outreach Coordinator(Bilingual English/Spanish)

Catholic Charities of Baltimore•Baltimore, MD

3d•Onsite

About The Position

Catholic Charities of Baltimore, Esperanza Center is seeking a Community Engagement Outreach Coordinator to strengthen Esperanza Center's community connections through volunteer engagement, partnerships, outreach and events. The position oversees volunteer recruitment, training, reporting, and recognition and helps plan mission-driven events, ensuring all experiences reflect the Center's compassion, professionalism and mission. The work schedule is Monday-Friday 9 AM - 5 PM with flexibility required for weekends or evenings for community engagement events. The Esperanza Center is a comprehensive resource center whose mission is to welcome immigrants by offering home, compassionate services and the power to improve their lives. Since 1963, immigrants from all over the world have trusted the Esperanza Center to help them navigate life in a new country. Our dedicated staff and volunteers provide services related to education, healthcare, immigration legal matters, family reunification for unaccompanied immigrant children, and general community support to thousands of immigrants each year.

Requirements

Four (4) years of responsible and relevant experience in community engagement, volunteer coordination, outreach, or partnership development
Bilingual in Spanish and English, offering effective communication across diverse populations.
Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
Demonstrates solid interpersonal skills and a courteous, professional demeanor when interacting with staff, clients, and visitors, while effectively relating to and responding with compassion to individuals with diverse personalities and needs.
Exhibits exceptional planning and organizational skills, ensuring tasks are executed efficiently.
Possesses a foundational understanding of clerical procedures and systems, including managing Outlook calendars, email, and recordkeeping.
Demonstrates discretion and professionalism in all situations, maintaining confidentiality and integrity.
Possesses the ability to influence and engage staff, fostering motivation and teamwork.
Apply strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.
Proficient in computer systems and software, including Windows PC, web browsers, Microsoft Outlook, and Microsoft Office applications (Word, Excel, PowerPoint, Teams, OneDrive), with experience using database systems, such as Better Impact or related system.
Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers’ ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

Responsibilities

Represents Esperanza Center at civic and community engagement events, serving as a professional and mission-centered ambassador.
Builds and enhances relationships with universities, healthcare providers, faith-based organizations, and community service agencies to increase volunteer engagement and collaborative opportunities, including participating in in-person meetings and events.
Coordinates group service projects in collaboration with Catholic Charities Mission Integration and Esperanza Center leadership to align volunteer efforts with organizational priorities.
Participates in Agency social media committees, supporting the development of engaging outreach and promotional content.
Fosters a welcoming, inclusive, and mission-driven culture, ensuring volunteers and partners feel valued, connected, and meaningfully engaged with Esperanza Center.
Develops and implements an annual volunteer engagement plan, accountable for recruitment, onboarding, training, recognition, and retention outcomes throughout parish communities or at the Esperanza Center.
Plans and facilitates regular on-site volunteer training sessions, ensuring all new volunteers are prepared, informed, and aligned with program expectations prior to service.
Maintains accurate volunteer records in Better Impact and related systems and produces regular volunteer impact and utilization reports to support program evaluation and planning.
Matches volunteers to programs strategically, aligning volunteer interests and skills with program needs to maximize impact and satisfaction.
Provides ongoing communication, supervision, and recognition, ensuring a positive, mission-aligned volunteer experience and sustained engagement.
Partners with the Program Director to plan and execute key engagement events, including the Annual Volunteer Thanksgiving Lunch, Volunteer Appreciation Day, and Catholic Charities AWARE events.
Coordinates all event logistics, including in-kind donations, timelines, agendas, vendor and venue coordination, volunteer staffing and hours, guest registration, and post-event evaluation to ensure successful outcomes.
Performs other duties as assigned.