Patient Outcome Project Manager

FQHC • Los Angeles, CA

3d • Hybrid

About The Position

Kheir Clinic is committed to providing culturally and linguistically-sensitive quality healthcare and human services to the underserved and uninsured residents of Los Angeles. Kheir Clinic was established in 1986 to serve as a bridge between low-income, recently-immigrated, non-English speaking Korean community and local health and social service providers. Today, Kheir is a broad-based agency providing comprehensive health care for a diverse population through its 7 clinics (Federally Qualified Health Center sites), Adult Day Health Care Center and Patient Resources Department. MISSION: Kheir's mission is to increase and provide access to culturally and linguistically-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California. ASSIGNMENT SUMMARY: The Patient Outcome Project Manager (POPM) is responsible for the planning, implementation, evaluation, and management of projects and initiatives across the organization aimed at improving health outcomes and operational efficiency, with primary focus on the execution of grant-funded programs. The POPM is accountable for the management and execution of grant funded deliverables, including but not limited to maintaining work plans, monitoring deliverables and budgets, tracking compliance with funder requirements, and reporting status to leadership and stakeholders on a defined schedule.

Requirements

• Project management methodology, including scope, schedule, budget, and risk management.
• Grant-funded program administration and funder compliance.
• Oral and written communication, including executive-level reporting.
• Complex problem solving, including identifying and mitigating risks to project success.
• Critical thinking, decision making, and judgment.
• Project performance management and results-based accountability.
• Familiarity with clinic operations sufficient to coordinate effectively with clinical and administrative teams.
• Time management and portfolio prioritization.
• Influence without authority, including building agreement across departments that do not report to the role.
• Bachelor's degree in Health Administration, Public Health, Nursing, or a related field, and 3 to 5 years of project management experience; or an equivalent combination of education and experience totaling 7 years in project management within a clinic or community health setting.
• Demonstrated experience or familiarity with managing grant-funded programs, including work plan development, budget monitoring, and meeting strict reporting deadlines.
• Demonstrated experience leading cross-functional teams without direct line authority.
• Proficiency with project management tooling, Google Workspace, and Microsoft Office, including intermediate to advanced Excel for data tracking and reporting.
• Valid California driver’s license and insurable driving record.

Nice To Haves

• Familiarity with community-based health care, Medicaid and Medicare, FQHCs, or public health programs.
• Experience with EHR-based reporting and data extraction.
• Bilingual English/Spanish or English/Korean.

Responsibilities

• Lead the structured handoff from the Development team at the point of award, including review of the approved scope, work plan, budget, logic model, reporting calendar, and Notice of Award conditions.
• Build and maintain a detailed work plan for each funded project, mapped to funder-approved deliverables and timelines.
• Monitor project budgets and spend-down, coordinating with Finance to identify variances early and flag underspend or overspend risk.
• Track compliance with award conditions, including allowable cost rules, matching or in-kind requirements, and time-and-effort documentation.
• Prepare and route change-in-scope, carryover, and no-cost extension requests through the VP of Development and Administration.
• Any proposed modification affecting clinic operations, staffing, workflow, facilities, patient access, service capacity, scheduling, or operational resources requires review by the AVP of Operations prior to organizational commitment or submission.
• Any budget modification requested or required by the funder that affects clinic operations, staffing, workflow, facilities, patient access, or service delivery is reviewed with the AVP of Operations prior to acceptance.
• During proposal development, the Development team reviews the proposed scope, deliverables, and operational assumptions with the AVP of Operations prior to submission. Operational review under this section is completed within five business days of request or any turnaround timeline needed to effectively meet funder submission deadlines.
• Compile programmatic data and draft progress reports for funder submission, with program data validated by Quality or Operations prior to submission.
• Maintain audit-ready project documentation and serve as the operational point of contact during funder site visits and monitoring.
• Support alignment between grant program requirements and HRSA Health Center Program compliance requirements and UDS reporting, in coordination with the responsible departments.
• Coordinate cross-functional project teams, including clinic, administrative, and operational staff, to ensure integrated service delivery.
• Develop project-specific performance measures and monitor project outcomes.
• Ensure projects align with strategic planning priorities and comply with all regulatory, policy, and accreditation requirements.
• Create and maintain project documentation, including project plans and Gantt charts, status reports, risk registers, policies, procedures, and evaluation metrics.
• Support implementation of patient-facing project activities, including coordinating patient outreach and follow-up, facilitating communication with patients and staff, and tracking patient attendance, as applicable.
• Conduct project closeout for each completed project, including documentation of outcomes, lessons learned, and transition of sustained activities to the owning department.
• Provide regular status updates to project Sponsors, affected department leadership, and organizational leadership on a defined schedule.
• Provide regular updates and strategic recommendations to organizational leadership.
• Serve as the project liaison for grant-specific audit activities, including coordinating required documentation, supporting materials, grant-related inquiries, and follow-up on project-approved audit findings and deliverables, in coordination with the appropriate organizational leaders.
• Ensure clinical providers and site staff are informed of programs operating in their sites, including which patients are enrolled and periodic status updates, without requiring intensive provider involvement.
• Provide training and education to clinic staff on approved project-specific workflows, compliance regulations, process improvement methodologies, safety protocols, and best practices.
• Support operational and quality-improvement initiatives when assigned as formal projects, while functional authority remains with the responsible department leader.
• Other duties as assigned.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Compliance with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• Consideration for employment for all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level