Patient Outcome Manager
About The Position
Amen Clinics is an outpatient healthcare provider offering mental wellness strategies and customized care for behavioral and psychiatric conditions. The Patient Outcome Manager is often a patient’s first therapeutic contact with the clinic and is responsible for establishing rapport and providing comfort and care to patients and their families during the initial inquiry. The role also supports patients as they implement treatment recommendations through coaching and follow-up check-ins tailored to their needs and recommendations. The manager conducts patient history appointments, reviews intake paperwork, clarifies responses, gathers medical and personal history, performs mental status exams, scores checklists, and prepares a typed report for the physician. The role reviews treatment recommendations with patients, answers questions about physician reports, assesses patient needs, and provides relevant support. The position interacts frequently with patients, clinic personnel, and outside referral sources. The work is performed indoors in a temperature-controlled environment with a usually moderate noise level.
Requirements
- Bachelor’s degree in psychology or a related field.
- Good interpersonal skills and positive references.
- Proficiency with Microsoft Word and Excel.
- Typing speed of 45–50 words per minute.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment.
- Ability to manage time and priorities.
Nice To Haves
- Mental health or intake experience.
- Familiarity with medical terminology and office operations.
Responsibilities
- Explain the procedures that will take place during scheduled appointments.
- Assess paperwork provided by patients and clarify intake answers for inclusion in the history report.
- Document current symptoms, how long they have been present, and their effects on the patient’s life.
- Gather information about medical history, past psychiatric history, education, profession, family history, and drug and alcohol history to support diagnosis and treatment.
- Perform mental status exams, score checklists, and include results in the prepared report.
- Complete the history appointment within two hours and provide a fully typed report shortly after the appointment concludes.
- Review treatment recommendations with patients and answer questions about physician reports.
- Assess patient needs and provide relevant support.
- Establish a supportive coaching relationship and tailor follow-up coaching and patient check-ins to treatment recommendations.
- Assist with other duties and special assignments as time permits.
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What This Job Offers
Job Type
Full-time
