Patient Outcome Manager

Amen Clinics • Reston, VA

2d

About The Position

The Patient Outcome Manager is the first therapeutic contact a patient has with Amen Clinics and is responsible for establishing a positive rapport. The role provides comfort and care to patients and their families during the initial inquiry and supports patients as they implement treatment recommendations. The manager tailors interviews to patients’ questionnaire responses and symptoms, and adapts follow-up coaching sessions and check-ins to their treatment recommendations.

The position gathers and clarifies patient information, prepares a history report, performs mental status exams, scores checklists, and reviews physician treatment recommendations with patients. It also assesses patient needs, provides relevant support, and assists with other duties or special assignments as time permits. The role interacts frequently with patients, clinic personnel, and outside referral sources.

Requirements

• Bachelor’s degree in psychology or a related field.
• Good interpersonal skills and positive references.
• Proficiency with Microsoft Word and Excel.
• Typing speed of 45–50 words per minute.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Ability to manage time and priorities.

Nice To Haves

• Mental health or intake experience.
• Familiarity with medical terminology and office operations.

Responsibilities

• Explain the procedures that will occur during scheduled appointments.
• Assess paperwork provided by the patient, clarify intake answers, and transfer the information into the history report.
• Document current symptoms, how long they have existed, and how they have affected the patient’s life.
• Gather medical history, past psychiatric history, education, profession, family history, and drug and alcohol history to help the doctor diagnose and treat the patient.
• Perform mental status exams, score checklists, and include the results in the prepared report.
• Complete the history appointment within two hours and make the typed report available shortly after the appointment concludes.
• Review treatment recommendations with patients and answer questions about the physician report.
• Assess patients’ needs and provide relevant support.
• Establish a supportive coaching relationship and tailor follow-up coaching and patient check-ins to treatment recommendations.
• Assist with various duties or special assignments as time permits.

What This Job Offers

• Job Type: Full-time