Patient Onboarding Coordinator- Friendswood/League City, TX
About The Position
Mind Body Optimization is seeking a compassionate, people-oriented Patient Onboarding Coordinator to be the first point of contact for individuals seeking behavioral health services. The role is suited to someone with strong service skills who can quickly build trust, communicate effectively, and guide individuals toward care. The coordinator combines empathy with influence, supporting prospective patients through a vulnerable decision-making process and encouraging them to take the next step in their care journey. This is a full-time, on-site position at the assigned home facility. The schedule is 40 hours per week. Facility operating hours are Monday through Thursday, 8:00 AM–6:00 PM CST, and Friday, 8:00 AM–1:00 PM CST. Employees are expected to arrive 15 minutes before operating hours to prepare for the day, review communications, and be ready to assist patients. The starting salary is $41,600.
Requirements
- Associate’s degree or one year of administrative experience.
- Proficiency with Microsoft Office Suite applications or equivalent.
- Ability to work independently and collaborate effectively with clinical, administrative, billing, and operations teams.
- Excellent verbal and written communication skills.
- Professionalism and attention to detail.
Nice To Haves
- Bachelor’s degree or two years of administrative experience.
- Previous sales, account management, or customer retention experience, with demonstrated ability to guide individuals toward informed decisions.
Responsibilities
- Serve as the first point of contact for prospective patients and families through phone and online inquiries.
- Build rapport using active listening, empathy, and non-judgmental communication.
- Educate patients about available services, treatment options, and program benefits.
- Guide and encourage individuals to schedule assessments and begin treatment.
- Address objections or hesitations with professionalism, compassion, and persistence.
- Collect and accurately document patient information in the system.
- Coordinate intake appointments and ensure a smooth onboarding process.
- Collaborate with clinical and operations teams to support appropriate patient placement.
- Maintain confidentiality and comply with HIPAA and company policies.
Benefits
- Medical, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Professional development and CEU support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
