Patient Observation Technician
About The Position
The Human Attended Live Observation (H.A.L.O.) Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. As a member of the Telemonitoring team, the Patient Observation Technician provides continuous observation & monitoring to patients who are identified as a safety risk. As a member of the team, you will play a vital role in providing support and assistance to patients through remote communication channels. This position requires excellent communication skills, problem-solving abilities, and the ability to thrive in a high-pressure environment. Joining our Telemonitoring team offers opportunities for growth and advancement within the program.
Requirements
- High school diploma is required.
- Proficiency in utilizing Microsoft Office applications effectively.
- Strong technological aptitude with the ability to adapt to different software platforms.
- Excellent written and verbal communication skills.
- Proficient in the English language, both in reading and writing.
- Exceptional problem-solving abilities.
- Skilled in conflict management.
- Ability to multitask efficiently and prioritize responsibilities effectively.
- Excellent communication skills, displaying empathy and compassion.
- Strong observation skills and meticulous attention to detail.
- Capable of providing reassurance and support remotely.
Nice To Haves
- Possession of a medical certificate or any relevant medical education is a plus, though not mandatory.
- Previous experience in customer service, front-facing roles, or administrative positions is highly desirable.
- Exposure to fast-paced environments with high-pressure situations would be advantageous.
- Prior healthcare experience is a plus but not mandatory.
- Proficient in Hindi, Urdu, Punjabi, Tagalog, Mandarin, Cantonese, Arabic and Spanish is considered an asset.
Responsibilities
- Monitor patients remotely from our central command centre using advanced telemonitoring technology to ensure their safety and well-being.
- Communicate with patients through remote channels, offering reassurance, support, and assistance as required.
- Maintain accurate and detailed documentation of patient observations and interactions.
- Utilize Microsoft Office applications and other technology platforms efficiently.
- Demonstrate proficiency in written and verbal communication skills, with a strong command of the English language.
- Prioritize tasks effectively, managing multiple responsibilities simultaneously.
- Apply strong problem-solving skills to address patient needs and concerns promptly.
- Effectively manage conflicts and navigate challenging situations that may arise during remote patient monitoring.
- Exhibit keen observation skills and meticulous attention to detail in identifying changes in patient behavior or condition.
- Provide empathy, understanding, and effective communication to patients in a remote setting.
- Collaborate closely with the healthcare team, escalating critical situations for prompt response and resolution.
- Demonstrate flexibility in working different shifts, including days, nights, weekends, and holidays, based on the organization's needs.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
