Patient Navigator

Choice Of New Rochelle In•New Rochelle, NY

49d•$36,500 - $40,000•Onsite

About The Position

Serving persons with mental health conditions, substance abuse issues and/or disabilities, this role is responsible for day-to-day client interactions and care coordination of assigned cases. The Patient Navigator will address immediate and emerging needs, set goals, resolve issues, advocate, and connect clients to needed resources to ensure their lives become stable, recovery-centric, and interactive. This role enhances the coordination of medical and behavioral health care, with a focus on the needs of persons with multiple chronic illnesses.

Requirements

Proven ability to empathize with the clients we serve.
Tenacity and passion for this work with the ability to balance objectivity with empathy.
Computer literacy required.
Valid NYS Driver’s License required and a driving record that will permit the use of an Agency vehicle to transport clients to appointments or other activities as needed.
Bachelor’s Degree required.
Associates accepted with experience.

Nice To Haves

Bilingual English/Spanish a plus

Responsibilities

Referring patients to appropriate agencies, with specific focus on referrals to specialty care and public health insurance programs.
Consulting with medical staff to link patients to services through the provision of ancillaries such as translation, transportation assistance, and application assistance.
Tracking referral appointments, obtaining medical reports including follow-up recommendations, keeping patients informed of progress of scheduled appointments, monitoring client adherence to medical/mental health appointments, and obtaining consent for release of information.
Assisting patients in overcoming obstacles that would prevent them from receiving needed referrals.
Providing basic instruction/health education to clarify provider instructions, procedures, and referral needs.
Conducting outreach activities, especially to patients who are lost to care.
Conducting community outreach visits to patients.
Providing expedited visits to patients for urgent situations such as hospitalization.
Notifying Care Coordinators of the outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful.
Assisting the patient in selecting a Primary Care Provider (PCP).
Offering assistance in arranging an initial visit with their PCP.
Providing the patient with the Health Home emergency number.
Providing patients with information on managed care.
Advising patients of the availability of health promotion and educational materials, including materials in alternate formats.
Advising patients about opportunities to learn more about Health Home policies and benefits.
Performing additional Health Home Care Management administrative duties.
Scheduling appointments with and for the Care Management team.
Participating in care conferencing regarding the provision and coordination of services.
Maintaining care records, including filing progress notes, tracking due dates of periodic documentation such as assessments, reassessments, care plans, medical updates, release of information forms, and case conferences.
Assisting the Care Management team in the monthly completion of billing for submission to the fiscal department, including weekly checks of patients’ Medicaid eligibility.
Escorting clients to appointments – medical, mental health, housing-related, for entitlements as needed.
Performing special projects as assigned by the Program Director/VP of Client Services.
Performing special projects and other duties as assigned.