Patient Navigator (Full-time, Days)

Rochester Regional Health • Rochester, NY

2d • Onsite

About The Position

The Patient Navigator supports patients throughout their healthcare journey by helping them overcome barriers to care, access needed resources and navigate healthcare services. Acting as a liaison between patients and healthcare providers, they coordinate care, advocate for patients' needs, and ensure patients receive appropriate services from diagnosis through treatment and follow-up. Patient Navigators work in healthcare settings such as hospitals, clinics, and community health centers to promote patient health and improve access to care.

Requirements

• Two (2) years of customer service experience, preferably in a healthcare setting
• Strong customer service skills with the ability to demonstrate compassion and empathy
• Strong verbal and written communication skills

Nice To Haves

• Knowledge of medical terminology
• Bilingual proficiency

Responsibilities

• Tracks/monitors patient progress through a combination of Referral monitoring through the EMR, Provider collaboration and gaps in care.
• Documents and maintains patient records within CareConnect.
• Interacts regularly with patient and patient caregivers to ensure continuity of care, patient adherence to care plans, and identifications of barriers preventing adherence to care plan.
• Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues.
• Maintain and identify community resources for patients to overcome barriers to care for positive health outcomes.
• Remain aware of current services offered by service providers.
• Regularly coordinating and communicating with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking
• Facilitating follow-up care after hospitalization or emergency room visit
• Meet with the team regularly to discuss improvement of outcomes and adjusting to the population’s need
• Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues in partnership with clinical support where necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed