Patient Navigator (Full-time, Days)
Rochester Regional Health
•$20 - $26•Onsite
About The Position
The Patient Navigator supports patients throughout their healthcare journey by helping them overcome barriers to care, access needed resources and navigate healthcare services. Acting as a liaison between patients and healthcare providers, they coordinate care, advocate for patients' needs, and ensure patients receive appropriate services from diagnosis through treatment and follow-up. Patient Navigators work in healthcare settings such as hospitals, clinics, and community health centers to promote patient health and improve access to care.
Requirements
- Two (2) years of customer service experience, preferably in a healthcare setting
- Strong customer service skills with the ability to demonstrate compassion and empathy
- Strong verbal and written communication skills
Nice To Haves
- Knowledge of medical terminology
- Bilingual proficiency
Responsibilities
- Tracks/monitors patient progress through a combination of Referral monitoring through the EMR, Provider collaboration and gaps in care.
- Documents and maintains patient records within CareConnect.
- Interacts regularly with patient and patient caregivers to ensure continuity of care, patient adherence to care plans, and identifications of barriers preventing adherence to care plan.
- Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues.
- Maintain and identify community resources for patients to overcome barriers to care for positive health outcomes.
- Remain aware of current services offered by service providers.
- Regularly coordinating and communicating with Care Team members on all care plan activities, including referrals, transition care planning, and follow-up tracking
- Facilitating follow-up care after hospitalization or emergency room visit
- Meet with the team regularly to discuss improvement of outcomes and adjusting to the population’s need
- Provides outreach to patients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent issues in partnership with clinical support where necessary
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
