Patient Navigator - Temporary Assignment

Life-Nwpa•Erie, PA

29d•Onsite

About The Position

This temporary 12-week, full-time opportunity is ideal for someone looking to build valuable experience in patient navigation, healthcare communication, and senior services while making a meaningful difference each day. As a Patient Navigator, you’ll be a welcoming and reliable point of contact for seniors and their families. You’ll handle inbound and outbound calls to schedule community assessments, helping ensure each interaction is respectful, accurate, and supportive. This role is ideal for someone who is patient, organized, and comfortable speaking with people who may need extra time, clarity, or reassurance. You’ll be part of a collaborative team that values kindness, professionalism, and clear communication, all while supporting seniors in accessing the care they need.

Requirements

High School Diploma or equivalent required
Previous experience in customer service or a call center environment is helpful.
Bilingual skills are a plus.

Nice To Haves

Some college preferred.
Experience in healthcare or senior services is a plus, but not required.

Responsibilities

Answer inbound calls and place outbound calls to schedule, confirm, or reschedule community assessments.
Use approved scripts and guidelines to ensure consistent, accurate, and compliant communication.
Collect and verify participant information, including contact details and availability.
Provide patient, empathetic support to seniors and caregivers during each interaction.
Accurately update scheduling systems, databases, and call documentation.
Communicate professionally with healthcare providers, caregivers, and internal teams.
Meet daily and weekly call volume and scheduling goals.
Escalate complex or sensitive situations to appropriate team members.
Follow HIPAA and data privacy standards at all times.