Patient Navigator (clinical experience preferred; M-F, 8am-5pm) - Pulmonary - Center City, PA

Thomas Jefferson University • Philadelphia, PA

3d • Onsite

About The Position

The Patient Navigator serves as a liaison for Jefferson patients, working with physicians and staff to determine appropriate services, schedule appointments across multiple departments, and follow up with patients to support adherence to their care plans. The role supports delivery of the Jefferson Experience by emphasizing prompt and courteous treatment of patients and visitors.

The position is based at Jefferson University Physicians, 800-803 Walnut Street, Philadelphia, Pennsylvania. The listed schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is a regular employee position and prefers clinical experience.

Requirements

• At least 3 years of experience in a medical office.
• Ability to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for patients and visitors.
• Leadership skills, including proactivity and problem solving.
• Ability to establish and develop positive, collaborative relationships.

Nice To Haves

• Clinical experience preferred.
• Bachelor’s degree in psychology, health administration, or another related field from an accredited college or university preferred.
• Epic experience preferred.

Responsibilities

• Work with physicians and staff to determine appropriate patient services.
• Schedule patients for visits related to future care, including appointments across multiple departments.
• Follow up with patients and monitor adherence to treatment plans.
• Administer screenings and intake assessments as needed.
• Triage patient phone calls.
• Coordinate inpatient care as needed.
• Develop, maintain, and update a community resource list.
• Greet and interact professionally with patients and visitors in person and by phone.
• Interact with co-workers, visitors, and other staff consistent with Jefferson’s values.
• Adhere to HIPAA privacy and security requirements.
• Ensure compliance with applicable federal, state, and local regulatory standards.
• Perform other duties as requested or assigned.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Access to medical insurance, including prescription coverage, for all colleagues, including those working less than part-time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed