Patient Navigator (clinical experience preferred; M-F, 8am-5pm) - Pulmonary - Center City, PA
About The Position
The Patient Navigator serves as a liaison for Jefferson patients, working with physicians and staff to determine appropriate services, schedule appointments across departments, and follow up with patients to support compliance with care plans. The role supports the Jefferson Experience through prompt, courteous treatment of patients and visitors. The position includes scheduling future-care visits, administering screenings and intake assessments as needed, monitoring adherence to treatment plans, triaging phone calls, coordinating inpatient care when needed, and maintaining a community resource list. The Patient Navigator also greets and interacts professionally with patients and visitors, protects patient privacy, and follows applicable regulatory requirements. Other duties may be assigned as needed.
Requirements
- At least 3 years of experience in a medical office.
- Ability to communicate courteously with patients and visitors.
- Willingness to provide and support a positive Jefferson Experience for patients and visitors.
- Leadership skills, including proactivity and problem solving.
- Ability to establish and develop positive, collaborative relationships.
Nice To Haves
- Bachelor's degree in psychology, health administration, or a related field from an accredited college or university.
- Epic experience.
Responsibilities
- Work with physicians and staff to determine appropriate patient services.
- Schedule patient appointments for future care across departments.
- Follow up with patients to support compliance with care plans.
- Administer screenings and intake assessments as needed.
- Monitor adherence to treatment plans.
- Triage patient phone calls.
- Coordinate inpatient care as needed.
- Develop, maintain, and update a community resource list.
- Greet and interact professionally with patients and visitors, in person and by phone.
- Adhere to HIPAA privacy and security requirements and applicable federal, state, and local regulatory standards.
- Interact with coworkers, visitors, and other staff consistently with Jefferson's values.
- Perform other duties as requested or assigned.
Benefits
- Medical insurance, including prescription coverage.
- Supplemental insurance.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short- and long-term disability coverage.
- Flexible spending accounts.
- Retirement plans.
- Tuition assistance.
- Voluntary benefits, including access to group insurance rates and discounts.
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
