Patient Navigator

OSF HealthCare • Peoria, IL

2d • Hybrid

About The Position

The Patient Navigator plays a key role in welcoming new patients to OSF by connecting them with the right provider, at the right location, and at the right time. They serve as a resource for both patients and departments, helping individuals connect to primary care and specialty services. In addition, the Patient Navigator ensures smooth access to primary and specialty care through effective scheduling and referral coordination. Patient navigators understand the connection of patient experience with patient loyalty and integrate service excellence with each patient interaction. Provides exceptional customer service and collaborates with other departments to provide exceptional patient experience.

Requirements

• High School Diploma/ GED
• 2 years’ experience in a contact center, health, and/or public health setting.
• Excellent interpersonal and communication skills.
• Basic competency with MS Office
• Strong communication, decision-making, interpersonal skills, customer service, and organizational skills.
• Proven outstanding patient advocacy skills and ability to critically think to effectively guide the patient in real-time.

Nice To Haves

• Associate degree in healthcare, business, or related field.
• 3 years of contact center or customer service experience.
• Prior experience with Epic (preferred) or other electronic health record platform.

Responsibilities

• Connect new patients with the right provider, at the right location, and at the right time.
• Serve as a resource for both patients and departments.
• Help individuals connect to primary care and specialty services.
• Ensure smooth access to primary and specialty care through effective scheduling and referral coordination.
• Integrate service excellence with each patient interaction.
• Provide exceptional customer service.
• Collaborate with other departments to provide exceptional patient experience.

Benefits

• Comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED