Patient Navigator

Saint Peter's Healthcare System•New Brunswick, NJ

1d•$23 - $37•Onsite

About The Position

The Patient Navigator will triage phone/email inquiries, assist with pre-authorizations, maintain communication with various labs and insurances, and coordinate and schedule follow-up appointments. They will confirm all pertinent information has been received prior to scheduled appointments and prepare patient charts and test requisitions as needed, following through on send-outs and test ordering. The role involves tracking all testing, studies, and consultations, organizing test results, and assisting with notifying patients/providers of negative test results as needed. The Patient Navigator will also coordinate the send-out of completed clinic summaries and result reports to families/providers, act as a liaison to facilitate communication with and execute various requests from internal and external providers, and connect patients with Resource Services and/or other hospital resources if necessary. Other duties may be assigned, such as maintaining a clinical database.

Requirements

Minimum of two (2) years of medical office experience
Highly-motivated, independent thinker and self-starter
Enthusiastic team player who takes initiative
Excellent organizational, planning, interpersonal and time management skills
Able to manage multiple projects
Strong follow-up and communication skills necessary
Requires attention to detail and computer accuracy as pertains to data entry, patient scheduling and competence on basic office machines
Knowledge of medical terminology
Strong attention to detail/follow up skills
Knowledge of Microsoft Office (Outlook, Excel and Word)

Nice To Haves

Patient navigator experience is strongly preferred
Bi-lingual (fluent in Spanish) strongly preferred

Responsibilities

Triage phone/email inquiries
Assist with pre-authorizations
Maintain communication with various labs and insurances
Coordinate and schedule follow-up appointments
Confirm all pertinent information has been received prior to scheduled appointments
Prepare patient charts and test requisitions
Follow through on send-outs and test ordering
Track all testing, studies, and consultations
Organize test results
Assist with notifying patients/providers of negative test results
Coordinate send-out of completed clinic summaries and result reports to families/providers
Act as a liaison to facilitate communication with and execute various requests from internal and external providers
Connect patients with Resource Services and/or other hospital resources
Maintain clinical database