Patient Navigator

Hope Christian Health Center Corp•North Las Vegas, NV

1d•$19 - $23•Onsite

About The Position

Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization dedicated to serving the Las Vegas community through compassionate, high-quality healthcare. Our services include primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. We are committed to addressing the physical, emotional, and social needs of the individuals and families we serve. Our mission is to glorify God by demonstrating Christ's love for the Las Vegas community through the delivery of excellent, affordable healthcare to all, regardless of their ability to pay. The Patient Navigator plays a critical role in guiding patients through their healthcare journey and improving access to care. Responsibilities include assisting patients with check-in and check-out processes, scheduling appointments, verifying insurance eligibility, supporting applications for insurance and sliding fee programs, and connecting patients with community resources. The Patient Navigator serves as a key point of contact for patients, helping them navigate healthcare services, reduce barriers to care, and ensure a positive patient experience. This position actively participates in quality improvement initiatives and supports patient-centered care efforts.

Requirements

High School Diploma or equivalent.
Proficiency with Microsoft Office applications and basic computer skills.
Fluency in English and Spanish.
Active BLS certification
A valid driver’s license.
Reliable transportation.

Nice To Haves

Community Health Worker (CHW) Certification.
Previous experience in healthcare, patient services, customer service, or an administrative role.
Previous cash handling, payment processing, or financial transaction experience.
Experience working with underserved or vulnerable populations.
Familiarity with electronic medical records (EMR) systems and insurance portals.

Responsibilities

Guide patients through various processes, including check-in, intake, and check-out procedures.
Schedule and coordinate follow-up appointments, ensuring timely and accurate bookings.
Remind patients of upcoming appointments via phone calls.
Handle phone calls to and from patients, addressing inquiries and providing information as needed.
Communicate referral information to patients, ensuring they understand the next steps in their care.
Assist patients with understanding their insurance benefits and coverage.
Connect patients with community resources and support services.
Conduct outreach and follow-up calls to improve patient engagement and continuity of care.
Assist patients with overcoming barriers to healthcare access, including transportation, insurance, and resource-related challenges.
Process patient payments, maintain accurate cash handling records, and assist patients with billing, copays, sliding fee scale discounts, and payment-related inquiries.
Participates in community outreach events, health fairs, and engagement activities to increase awareness of available services.
Assists with identifying and engaging individuals who may benefit from healthcare and social support services.
Verify patient identification to ensure accurate and secure records.
Assist patients with completing intake paperwork and applications, including the sliding fee scale program application.
Educate patients on the importance and completion of required documents.
Verify patient insurance eligibility and navigate insurance portals to obtain necessary information.
Maintains patient confidentiality and complies with all HIPAA, HRSA, and organizational privacy and security requirements.
Maintains a courteous and professional demeanor; greets individuals and patients as they enter and exit the clinic; facilitates appropriate communication and interpersonal skills with all staff members, volunteers, and patients.
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complies with legal regulations.
Ensures front office and clinic policies and procedures (as applicable) are followed at all times.
Meets established productivity, documentation, and patient engagement goals.
Performs other duties as assigned.