Patient Navigator - Gateway W - El Paso, TX
About The Position
The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and related diagnostic care. The role provides patient education, care coordination, phlebotomy support, and follow-up while working with clinicians, operational teams, and partner clinics to deliver a compassionate, high-quality patient experience. The navigator serves as a primary contact for patients and partner sites, supporting education, scheduling, specimen collection, and follow-up across partner locations. The position is full-time and in-person, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. English and Spanish are required. Compensation is $25.00–$30.00 per hour. The role is based at Akumin – Gateway W in El Paso, Texas.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- English and Spanish language skills.
- Valid driver's license and reliable transportation if travel is required.
- Ability to stand, walk, and move throughout the clinic for extended periods.
- Ability to perform venipuncture and specimen handling, including fine motor tasks.
- Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
- Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
- Ability to follow infection-control, safety, and clinical protocols.
Nice To Haves
- CMA or RMA certification.
- At least 2 years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Experience with EMR/EHR systems and strong documentation skills.
- Prior high-touch, patient-facing healthcare experience.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through the hereditary cancer genetic testing process from start to finish.
- Provide clear, compassionate education about testing, procedures, and next steps.
- Serve as the primary patient contact and conduct structured consultations.
- Build relationships with partner-site staff, providers, and clinical teams, and support clinic workflow integration.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Coordinate patient cases, scheduling, follow-ups, and workflows; provide timely callbacks and communication.
- Identify and resolve barriers to testing or completion, including scheduling, insurance, and workflow issues.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure correct patient identification, specimen labeling, handling, and transport.
- Follow clinical protocols, safety standards, infection-control practices, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance.
- Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
- Support insurance verification and authorization processes as needed.
- Respond to patient concerns with empathy and clarity and help improve patient completion and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
