Patient Navigator - Ft Lauderdale, FL

HALO CENTERS LLC•Oakland Park, FL

12d•$25 - $28•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) supports patients undergoing hereditary cancer genetic testing through patient education, care coordination, clinical support, and specimen collection. The role is a primary point of contact for patients and partner sites, guiding patients through education, scheduling, specimen collection, and follow-up while coordinating with clinicians and operational teams to provide a seamless, compassionate, high-quality experience across partner locations. The position is based in person in Ft Lauderdale, Florida, and is scheduled Monday through Friday, 8:00 AM to 5:00 PM. The role requires English and Spanish. Compensation is $25.00–$28.00 per hour and includes a comprehensive benefits package and stock options.

Requirements

National certification as a phlebotomist and strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.
English and Spanish language skills.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations to promote a supportive, informed, accurate, and consistent experience.
Build relationships with partner-site staff, providers, and clinical teams, supporting clinic workflow integration.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Manage patient cases, scheduling, follow-ups, and workflow coordination; identify and resolve barriers to testing or completion.
Make timely callbacks and maintain consistent communication with patients and partners.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control procedures, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Build expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Answer patient questions about testing and next steps.
Create a welcoming, professional, and supportive environment; respond empathetically and clearly to patient concerns.
Help resolve scheduling, insurance, and workflow issues and support solutions that improve patient completion and outcomes.