Patient Navigator - Orthopedics Clinic

LCMC Health•New Orleans, LA

5d•Onsite

About The Position

The Patient Navigator coordinates all aspects of the specific assigned clinical service under required supervision. Serves as a liaison with other departments and interfaces with internal and external agencies to include diverse levels of medical and non-medical personnel to ensure that the optimal level of clinical coordination is achieved. Assists patients in navigating clinical services to help in overcoming any barriers that may inhibit access to the services.

Requirements

High School Diploma/GED or equivalent AND 3 years of patient navigation, scheduling, or outpatient administrative support services.
Ability to navigate EPIC- Electronic Health Records software.
Ability to speak concisely and effectively communicate.
Self-Motivated.
Ability to prioritize work to meet deadlines.
Ability to function in a high-pressure environment and meet stringent deadlines for completing tasks.
Ability to handle multiple tasks simultaneously.
Strong customer service and patient relations skills.
Knowledge of Microsoft Office.

Responsibilities

Assists patients in navigating clinical services provided to help overcome any barriers that may inhibit access to these services.
Assists patients in understanding their diagnosis, treatment options, and the resources available, including educating eligible patients about appropriate clinical research studies and technologies.
Serves as a liaison between patients and all other care providers, departments and vendors.
Coordinates and schedules departmental, informational and general staff and provider meetings.
Follows patients throughout the care continuum, including inpatient admissions, and collaborates with inpatient care management resources.
Establishes processes, driven by community needs assessment, which address health care disparities and barriers to care for patients.
Maintains relationships with internal and external referral sources and agencies to facilitate patient referrals.
Actively collaborates with clinical staff and providers to ensure patients’ engagement & adherence to plan of care.
Contacts no-show patients to encourage re-entry either to the clinical service or other clinical provider.
Facilitates timely appointments for consults and support services within established service standards.
Schedules education sessions in person or by virtual visits, as appropriate with patients and clinical staff.
Documents all communication and education in the patient's medical record.
Maintains collection and storage of data & clinical information specific to service to include filing, upload of clinical documentation into EHR and electronic programs.
Assists in working with the coordination of support groups, to include attendance at meetings, identifying educational speakers and providing information concerning the support group to all patients and providers.
Participates, coordinates and schedules identified outreach programs and community events.