PATIENT NAVIGATOR

Harmony Health Care Long Island•Hempstead, NY

27d•Onsite

About The Position

Harmony Healthcare Long Island is a non-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in Nassau County. They serve individuals in their communities, providing enhanced services, expanded hours, and reduced prescription pricing. The organization is committed to providing whole person care, ensuring patients have access to primary, specialty, and social health care to achieve and maintain optimal wellness at a transparent and affordable cost. They treat patients regardless of income, residency, or immigration status.

Requirements

High School Diploma or equivalent required
Professional, well organized, and detail oriented
Strong customer service skills
Excellent communication skills and the ability to communicate (both written and orally) effectively
Must demonstrate excellent time management skills with the ability to multitask and prioritize in a fast paced environment
Proficient in Microsoft Office
Ability to utilize standard office equipment (phone, fax, copy machine, scanner, email/voicemail)
Prior experience in health care and the use of EHR systems
Physical ability to perform functions of job (lifting, mobility and manual dexterity)

Nice To Haves

Bilingual in English and Spanish/Creole highly preferred

Responsibilities

Schedule appointments for all Specialty Services and Diagnostic Imaging at NUMC, within the health center, or at an outside facility and review as directed by providers
Review details and expectations about the referral with patients
Responsible for obtaining pre-authorizations for all Specialty Services and Diagnostic Imaging depending on the insurance plan
Track the status of all Specialty Services and Diagnostic Imaging referrals for patients referred to NUMC, within the health center, and at outside facilities and send consult reports to providers for review
Effectively communication referral status with clinical team members to ensure care coordination and meet Patient-Centered Medical Home (PCMH) standards
Coordinates with clinical team on patient inquiries regarding referral
Provide coverage for the medical records clerk; process medical records requests from patients, outside facilities, and insurance companies
Serves as a liaison between NUMC and health center regarding any questions or concerns about Specialty Services, Diagnostic Imaging, and authorizations
Link patients to community resources as needed
Other related duties as assigned