Patient Navigator Lung Nodule Program

HonorHealth•Phoenix, AZ

43d•Onsite

About The Position

This position acts as a resource for patients, families, and caregivers, and is responsible for coordinating/guiding patients through a comprehensive plan-of-care to overcome healthcare system barriers, facilitate timely access to quality health and psychosocial care from diagnosis through all phases of the plan. The Patient Navigator will expedite, initiate, participate, complete, track and update the patient’s plan of care. They will communicate effectively with primary care physicians, hospitals, specialists and post-acute care facilities to schedule appointments and identify and fill gaps of care. They will provide follow-up with participating providers to ensure patients follow through with their scheduled appointments. The role also involves providing immediate communication with all referring physicians regarding their patients’ results and coordinating the physicians’ requests for care. Additionally, the Patient Navigator will provide educational and research support and contacts for upcoming appointments, business cards, directions, and patient preparation. They will educate patients on the availability of resource libraries, psycho-social support, treatment resources, community resource support, family educational resources, and financial assistance. The role coordinates all necessary referrals for identified services in the plan of care for the patient, and conducts outreach and patient follow-up following call scripts and pre-defined processes. Responsibilities include scheduling all exams and other screening services, facilitating insurance verification, and communicating with referring physicians regarding patients’ upcoming exams and/or patient concerns. The role also involves maintaining patient data with various tools and quality reporting processes/documentation.

Requirements

High School Diploma or GED Required
3 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting. Required

Nice To Haves

Registration, scheduling, coordination in cardiology, or thoracic experience HIGHLY PREFERRED
Previous EMR and excel experience HIGHLY PREFERRED
Direct patient communication experience HIGHLY PREFERRED
5 years working within a health insurance call center dealing with benefit verification and scheduling or similar experience in a health care setting. Preferred

Responsibilities

Expedites, initiates, participates, completes, tracks and updates the patient’s plan of care.
Communicates effectively with primary care physicians, hospitals, specialists and post-acute care facilities to schedule appointments and identify and fill gaps of care.
Provides follow-up with participating providers to ensure patients follow through with their scheduled appointments.
Provides immediate communication with all referring physicians regarding their patients’ results and coordinates the physicians’ requests for care.
Provides educational and research support and contacts for upcoming appointments, business cards, directions, and patient preparation.
Educates patient on availability of resource library, psycho-social support, treatment resources, community resource support, family educational resources and financial assistance.
Coordinates all necessary referrals for identified services in the plan of care for the patient.
Following call scripts and pre-defined processes to conduct outreach and patient follow up.
Responsible for scheduling all exams and other screening services; facilitating insurance verification and communication with referring physicians regarding patients’ upcoming exams and/or patient concerns.
Maintains patient data with various tools and quality reporting processes/documentation.
Performs other duties as assigned.