PATIENT NAVIGATOR - QIP - FULL-TIME DAYS E/O Weekend (24722)

Bergen New Bridge Medical Center • Paramus, NJ

10h • Onsite

About The Position

New Bridge Medical Center is dedicated to providing high-quality, compassionate care to its diverse community. As a leading healthcare provider, it offers a supportive and inclusive work environment. The organization is looking for a Patient Navigator who is passionate about making a difference and thrives in a collaborative setting.

Requirements

• Experience working as a Community Health Worker, care coordinator, or patient navigator serving complex or vulnerable populations
• Strong knowledge of SDOH, including housing instability, food insecurity, transportation barriers, benefits access, and other non-clinical drivers of health
• Demonstrated experience with community-based referrals and resource navigation, including follow-up to ensure successful connections (closed-loop referrals)
• Ability to work with high-utilizers and patients with complex medical, behavioral health, and social needs
• Familiarity with community-based organizations, county social services, and benefit systems
• Strong communication, engagement, and documentation skills, particularly in interdisciplinary care settings
• Experience working in healthcare, social services, or community-based settings, preferably within a safety-net or Medicaid-focused environment
• Excellent communication and interpersonal skills
• Experience working with behavioral health and/or substance use population.
• Strong attention to detail
• Proficient with computer databases
• Analytical problem-solving skills
• Ability to manage time, prioritize, and meet deadlines
• Ability to work independently and as a team member
• Good attitude, professionalism, promote team attitude
• Bachelor's Degree in behavioral health field required

Nice To Haves

• Experience working in a medical or social services environment preferred
• Proficiency in Spanish preferred
• Master's Degree in behavioral health field preferred

Responsibilities

• Contacts patients post discharge per QIP-NJ contractual requirements.
• Communicates with patient Care Team members (physicians, behavioral health team and/or other health care providers) to provide patient with integrative care.
• Carries out tasks to execute the medical and support service plans including but not limited to guiding patients to appointments and accompanying them when necessary.
• Acts as the primary liaison with medical providers to ensure patient adherence to care.
• Tracks patient attendance for medical appointments, initiates outreach as well as adhering to missed appointment procedures.
• Coordinates treatment plan adherence.
• Coordinates deliverables per HORIZON ISC program.
• Monitors internal data dashboard to coordinate patient care.
• Identifies community resources to address patients' social determinants of health.
• Provides referrals to community resources as needed and follow up to ensure referral completion.
• Maintains program database of community partners and referrals.
• Maintains documentation of all patient encounters and completes reporting requirements according to organizational and contractual requirements.
• Maintains strict confidentiality in accordance with state and agency policies.
• Attends and represents the organization at professional conferences, in-service training, and meetings at the request of or with the approval of supervisor.
• Flexibility with covering weekend/evening shifts.
• Performs other duties as assigned to support the overall objectives of the department and organization.

Benefits

• A comprehensive benefits package, including a competitive medical, dental, and vision plans.
• Generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays.
• Robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees