Patient Navigator, Full Time, Days, 8:30am-4:30pm, AMG Prof Neuro - Epilepsy Program, Summit, NJ

Atlantic Health System•Summit, NJ

1d•$30 - $50•Onsite

About The Position

The Patient Navigator identifies critical resources for clients, helps them navigate health care services and systems, and promotes client health. The role supports the Epilepsy Program at Atlantic Medical Group Professional Neurology in Summit, New Jersey, and is scheduled for full-time day hours, 8:30 a.m. to 4:30 p.m. The Patient Navigator coordinates access to care, tracks treatment and orders, maintains patient records and databases, and serves as a key contact and advocate for patients, families, caregivers, and community partners. The position works closely with providers, care teams, and clinic management to support care quality, education, and practice improvements. Atlantic Medical Group is a physician-led, physician-governed multispecialty organization with more than 1,000 doctors, nurse practitioners, and physician assistants at over 300 locations across northern and central New Jersey and northeast Pennsylvania. Its mission is to deliver exceptional care that recognizes the unique needs of those it serves. Its vision is to achieve the best outcomes with patients at the center of a physician-led team, driven by service, innovation, and continuous learning.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of experience in a healthcare, social services, or patient support role.

Nice To Haves

Bachelor’s or associate degree in Social Work, Psychology, Public Health, Health Administration, or a related field preferred.
Experience working with diverse populations and community-based resources strongly preferred.
Certified Patient Navigator (CPN) or Community Health Worker (CHW) certification preferred, or willingness to obtain certification after hire.

Responsibilities

Triage patients and referrals to the correct provider clinic according to workflow.
Retrieve and collect appropriate medical records and authorizations, ensuring documents are added to the patient’s chart.
Coordinate patient care by facilitating access for patients, families, and caregivers to medical providers, employees, and resources as needed.
Use case management processes to support efficient, effective, quality care across the care continuum.
Follow policies and procedures for care partners; track order completion and follow up; and monitor patient compliance with treatment plans.
Oversee planning, scheduling, and implementation of day-to-day clinical activities and procedures for navigated patients.
Develop and maintain relationships among patients, families, caregivers, and the patient’s care team.
Keep patient databases current and provide timely reports to the care team.
Collaborate with medical providers, team members, and clinic management to plan and implement patient and team-member education; may participate in orientation, training, and evaluation of new staff.
Serve as the primary contact, advocate, and information source for patients and community partners involved in their care.
Communicate with patients in a timely manner as required.
Help the care team measure quality and identify, refine, and implement practice improvements.
Stay organized to track and coordinate outpatient studies and appointments.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and prescription coverage for team members working 22.5 hours per week or above.
Life and AD&D insurance.
Short-term and long-term disability, with options to supplement.
403(b) retirement plan with employer match and an additional non-elective contribution.
PTO and paid sick leave.
Tuition assistance, advancement, and academic advising.
Parental, adoption, and surrogacy leave.
Backup and on-site childcare.
Well-Being Rewards.
Employee Assistance Program (EAP).
Fertility benefits and Healthy Pregnancy Program.
Flexible spending and commuter accounts.
Pet, home and auto, identity theft, and legal insurance.