Patient Navigator - Hillcrest - San Diego, CA

HALO Diagnostics•San Diego, TX

1d•$25 - $30•Onsite

About The Position

The Patient Navigator guides patients through hereditary cancer genetic testing, combining patient education, care coordination, phlebotomy, and clinical support to provide a seamless, compassionate, and high-quality experience. The role works closely with clinicians, operational teams, and partner clinic staff to coordinate testing, support patients, and maintain efficient workflows. This is a full-time, in-person position in Hillcrest, San Diego, with a Monday–Friday schedule from 8:00 AM to 5:00 PM. Bilingual English/Spanish skills are preferred.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current Basic Life Support (BLS) certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel between locations is required.
Applicants must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Bilingual English/Spanish skills.
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Familiarity with EMR/EHR systems and strong documentation skills.
Previous high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Educate patients clearly and compassionately about testing, procedures, and next steps; serve as a primary point of contact and conduct structured consultations.
Build relationships with partner-site staff, providers, and clinical teams, and support integration with partner clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Manage patient cases, scheduling, follow-ups, and workflow coordination; identify and resolve barriers to testing or completion.
Provide timely callbacks and consistent communication with patients and partners.
Perform venipuncture and collect blood specimens for genetic testing; ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements, and maintain accurate EMR/EHR documentation.
Develop expertise in genetic testing workflows, insurance processes, and patient eligibility; support insurance verification and prior authorizations as needed.
Maintain HIPAA compliance and accurate data entry, and answer patient questions about testing and next steps.
Create a welcoming and supportive patient environment, respond empathetically to concerns, and help resolve scheduling, insurance, and workflow barriers.
Identify opportunities to improve patient engagement, testing completion, and outcomes.