Patient Navigator - AD227

Native American Rehabilitation Assoc. of the NW•Portland, OR

11d•$24 - $30•Onsite

About The Position

The Social Services Patient Navigator works independently and collaboratively with a team of health professionals to provide members with opportunities to improve self-management abilities, health outcomes, and satisfaction with health care in a culturally specific manner. The Patient Navigator will provide support navigating complex medical systems and addressing social determinates of health. The Patient Navigator will be responsible for utilizing a closed-loop referral system for documentation and reimbursement processes related to HRSN services.

Requirements

High School Diploma or General Education Diploma required.
Certification as a Community Health Worker within 6 months of hire.
Any satisfactory combination of experience and training which demonstrates recurring knowledge/skill and ability to perform above-described duties.
Evidence of computer proficiency in Microsoft Office Suite (Word, Excel, Access, and PowerPoint); Publisher, Centricity, and database management, and CAST.
Availability to work some evenings, weekends, and special events, as needed.
Ability to persuade clients to take courses of action beneficial to their health and well-being.
Evidence of ability to convey information clearly, effectively and in grammatically accurate way.
Evidence of ability to gather information and apply it to current situation to arrive at conclusion, solve problem or make valid decision.
Ability to travel between multiple sites and locations in a day.
Ability to pass a pre-employment or for cause drug tests.
Ability to pass criminal background and DMV checks.
Must have valid driver’s license and active insurance to adhere to company driving policy.
Current CPR certification within 30 days of hire.
Drive and have access to their own reliable transportation to perform job.

Nice To Haves

Experience working within the Native American/Alaska Native community is considered a plus.

Responsibilities

Answer and respond to inquiries in the resource/call center.
Provide patient navigation through health care systems to eliminate barriers to care.
Assist patients in navigating social services resources and programs.
Maintain high level knowledge on all internal NARA NW programs, qualifications and intake processes.
Assist patients in connecting with appropriate internal programs.
Complete documentation in a closed-loop referral system.
Submit necessary reimbursement/billing information related to HRSN services.
Build productive relationships with internal and external community partners.
Help patients keep track of upcoming appointments, schedule rides for appointments and support with understanding after care visit information.
Attend trainings, conferences, workshops, and other meetings as directed by program directors.
Coordinating appointments with providers to ensure timely delivery of diagnostic and treatment services.
Arranging language translation or interpretation services.
Facilitating linkages to follow-up services.
Assist clients in learning about and accessing cultural resources and activities.
Monitor well-being of clients in the community setting on a routine basis as determined by service plan (outreach).
Send/track/ follow-up on referrals to internal and external resources.
Provide a warm handoff for clients who are being referred to internal and external resources, (e.g. attending first appointments with client at health clinic, addictions intake, housing, cultural activities, etc.).
Coordination of care – actively initiate and maintain communication and collaboration with all members of client’s support system and service team as permitted by the client.
Maintain thorough, accurate, and timely documentation as required by agency policy and OARS.
Participate in multi-disciplinary team meetings to coordinate care.
Attend all mandatory meetings and clinical supervisions.
Perform other duties as assigned.

Benefits

14 Paid Holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Battle of Little Big Horn, Independence Day, Labor Day, Native American Day, Indigenous Peoples’ Day, Veterans Day, Thanksgiving, day after Thanksgiving, and December 25th!
Affordable Medical, Dental, and Vision Insurance through Kaiser Permanente
13 Paid Days of Sick Time
13 Paid Days of PTO (Vacation accruals increase with years of service to a maximum of 26 days)
$50,000 Life Insurance & AD&D
Short Term and Long-Term Disability
Flexible Spending Account
Health Spending Account
401(k) with 4% Match
Employee Assistance Program
Inclement Weather Days (Snow Days)
Public Student Loan Forgiveness