Patient Navigator

HEART OF OHIO FAMILY HEALTH CENTERS•Columbus, OH

3d•$20 - $0•Onsite

About The Position

The Patient Navigator will work to engage patients in taking care of their health with an emphasis on Medicaid patients. The Patient Navigator will call patients who miss medical visits or are otherwise not receiving needed medical services. The Patient Navigator should display customer service skills to assist with retaining patents in our practice.

Requirements

One-year experience in medical field or customer service role strongly preferred
Background check and fingerprinting

Nice To Haves

education as community health worker, medical assistant, public health, social services, or similar background preferred
Multilingual candidates (especially those speaking languages most prevalent in Heart of Ohio Family Health facilities: Spanish/Somali/Nepali/Haitian Creole) are encouraged to apply.

Responsibilities

Complete outreach calls to patients who miss their medical visits to get them scheduled for care.
Schedule patient visits
Complete outreach calls to patients due for medical care such as wellness visits, routine medical care based on the patient’s chronic medical conditions, and more.
Depending on organization priorities, may be asked to call patients who are due to pick up medications from our retail pharmacy or contact patients who had an internal referral ordered but not scheduled.
Schedule patient visits
May use UnityPHM platform to text patients who are difficult to reach
When patients express a poor experience as the reason for not continuing to receive medical care, the Patient Navigator will use customer service skills to attempt to retain the patient in our practice and share patient concerns with the compliance department.
When patients express social difficulties like transportation issues or running out of insurance, the Patient Navigator will assist in educating the patient, connecting them to insurance application, or connecting the patient to a CHW
Work collaboratively and effectively within a team
Establish positive, supportive relationships with patients
Motivate patients to be actively engaged in their health
Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions