Patient Navigator

SHERIDAN COMMUNITY HOSPITAL•Sheridan, MI

2d•Onsite

About The Position

The Medical Receptionist is a vital part of the clinic; they are the “first impression” of the health system. The receptionist will greet patients by phone or in person with kindness and respect; by scheduling appropriately they will optimize both patient satisfaction and provider time.

Requirements

High School diploma, graduate of a Medical Assisting program.
Knowledge of the day-to-day operations of a medical practice, to include basic patient care skills.
Excellent communication skills required both verbal and written.
The desire to grow professionally and to gain more responsibility as necessary.
Ability to handle complex workload that requires meeting daily deadlines.
Proficient in Microsoft Windows, Microsoft Office (Word, Excel, Outlook).
Ability to learn multiple EMR Systems.
Ability to handle complex workload that requires meeting daily deadlines, detail oriented and well organized.
Must be able to prioritize workload, make sound decisions and handle inherent stress.
Ensures that own daily behavior reflects and meets the intent and expectation of the Mission Statement.
Must be able to problem- solve for patients and visitors, have a positive attitude and be able to work together as an effective team.
Must strive to greet patients and families by name, introduces self to new patients, and respects privacy and confidentiality at all times.
Requires exposure to communicable disease and/or bodily fluids, toxic substance, and other conditions common to a clinic environment.
The tasks performed on the job produce exposure to injuries obtained in use of equipment, hazardous material or health hazards (communicable diseases) that could result in permanent or long –term illness or injury.

Nice To Haves

Associate degree
2+ years of experience in a clinical informatics position or similar role
2+ years of clinical background such as C.N.A. or MA

Responsibilities

Call patients within 48 business hours of discharge from Hospital to schedule TCM and coordinate care.
Call patients within 48 business hours of discharge from an emergency department visit.
Conduct patient assessments including PHQ-9 and SDOH.
Attend and actively participate in all Care Management related training and meeting activities (Health Coach Certification, quarterly Regional Workshops).
Core values consistent with a patient centered medical home.
Proactively acts as a patient advocate.
Adheres to HIPAA guidelines and regulations.
Recognizes and responds to opportunities for improvement based on established, evidence-based practice.
Quality focused and community-based care measures are instituted and measured.
Provides mentoring/coaching of other population health and care coordination team members.
Cultivates effective partnerships, effectively collaborates with all practice providers (Physician, Nurse Practitioner, Physician Assistant and other licensed allied health team members).
Effective interaction with ACO/ PCMH coordination and integration of ACO/ PCMH services including program development and identifying new ways to improve the service for primary care and wellness needs of population.
Provide a coordinated, strategic approach to effectively manage the chronically ill patient population.
Coach patients/families toward successful self-management of their chronic disease.
Assess patient and family's unmet health and social needs.
Provide effective communications to improve health literacy.
Develop, monitor, and facilitate a care plan based on mutual goals with the patient, family, and provider's emergency plan, medical summary, and ongoing action plan, as appropriate.
Facilitate patient access to appropriate medical and specialty providers as well as other care coordination team support specialists (e.g., Diabetes Educator).
Serve as the contact-point, advocate, and informational resource for patient, family, care team, payers, and community resources.
Facilitate and attend meetings between patient, families, care team, payers, and community resources, as needed.
Sets expectations through applying measurable goals and objectives and holds oneself accountable for progress to goals and objectives.
Understands and is proficient with an electronic health record along with being able to train staff in its use for effective charting and charge capture.
Assures Care Manager Program is following current established standards established by regulatory agencies.
Monitors compliance with State of Michigan requirements/guidance.
Participate in quality improvement projects.
Attend training and meetings as required.
Maintains awareness of current quality and safety measures on the unit and follows guidelines or reporting measures to ensure safety of patients, visitors, and staff.
Knowledge and skills in quality improvement and research methodologies.
Performs other related duties as assigned.