Patient Navigator - Gilbert, AZ
About The Position
The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and diagnostic care. The position combines patient education, care coordination, partner-site support, workflow ownership, follow-up, and blood specimen collection. The navigator serves as a primary contact for patients and partner sites, coordinating education, scheduling, specimen collection, and follow-up while working with clinicians and operational teams to support high-quality care and efficient workflows. The role is based in Gilbert, Arizona, is in person, and follows a Monday–Friday, 8:00 AM–5:00 PM schedule. Bilingual English/Spanish ability is preferred. Compensation is $25.00–$32.00 per hour, with benefits and stock options.
Requirements
- Nationally certified phlebotomist with strong venipuncture skills.
- At least 2 years of clinical experience in a front-office or back-office setting.
- At least 2 years of experience with insurance verification and prior authorizations.
- Current BLS certification.
- Experience with diagnostic or genetic specimen collection.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Valid driver's license and reliable transportation if travel is required.
Nice To Haves
- Bilingual English/Spanish ability.
- CMA or RMA certification.
- At least 2 years of experience in an outpatient clinic or patient service center.
- Experience in genetics, oncology, women's health, or specialty diagnostics.
- Experience with EMR/EHR systems and strong documentation skills.
- Prior high-touch, patient-facing healthcare experience.
- Healthcare students or candidates pursuing clinical careers are encouraged to apply.
Responsibilities
- Guide patients through hereditary cancer genetic testing from start to finish.
- Provide clear, compassionate education about testing, procedures, and next steps.
- Serve as the primary patient contact and conduct structured consultations.
- Build relationships with partner-site staff, providers, and clinical teams, and support integration into daily clinic workflows.
- Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
- Manage patient cases, scheduling, follow-ups, and workflow coordination.
- Identify and resolve barriers to testing or completion, and provide timely callbacks and consistent communication.
- Perform venipuncture and collect blood specimens for genetic testing.
- Ensure correct patient identification, specimen labeling, handling, and transport.
- Follow clinical protocols, safety standards, and compliance requirements.
- Maintain accurate documentation in EMR/EHR systems and ensure accurate data entry.
- Build knowledge of genetic testing workflows, insurance processes, and patient eligibility.
- Support insurance verification and authorization processes as needed.
- Follow HIPAA requirements and answer patient questions about testing and next steps.
- Create a welcoming, professional, and supportive patient environment; respond empathetically to concerns.
- Help resolve scheduling, insurance, and workflow issues and support solutions that improve patient completion and outcomes.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan.
- Paid vacation, holidays, and sick time.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- Disability insurance.
- Employee discounts.
- Stock options.
- Ongoing training and opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
