Patient Navigator Human Services, Emergency Dept, HIV/Hepatitis C Screening

Advocate Health and Hospitals Corporation • Wake Forest, NC

15h • $29 - $43 • Onsite

About The Position

Increasing enrollment, engagement, and retention in care of HIV/Hepatitis C positive patients accessing Emergency Department Services. Serve as a conduit for these patients to accessing medical care and medical specialty services as well as community resources. Additionally acts as primary community and financial resource for HIV/Hepatitis C patients.

Requirements

• Bachelor’s degree with a preference for experience in Social Work, Sociology, Psychology, Nursing, or a related field required.
• Experience working with diverse and underserved populations, ideally in a healthcare or emergency department setting.
• Excellent interpersonal and communication skills.
• Ability to interact empathetically and objectively with patients, families, and staff.
• Basic computer skills and ability to learn hospital electronic health record and scheduling systems.
• Initiative, judgment, and discretion in daily work.

Nice To Haves

• Familiarity with infectious disease risk factors and community health resources is highly desirable.
• Bilingual in Spanish preferred but not required.

Responsibilities

• Screening & Assessment: o Conducts risk assessments for HIV and Hepatitis C among emergency department patients using standardized screening tools. o Identifies patients at risk based on clinical, behavioral, and social determinants.
• Resource Referral: o Connects patients who screen positive or are at risk to appropriate hospital-based or community resources for further testing, treatment, and support. o Provides information on financial, emotional, and social support services.
• Collaboration & Communication: o Maintains close communication with emergency department staff, case managers, and medical social workers regarding patient needs and care plans. o Participates in multidisciplinary case reviews to ensure coordinated care.
• Barrier Reduction: o Addresses barriers to screening and follow-up, including stigma, lack of knowledge, and logistical challenges. o Develops strategies to re-engage patients who decline screening or miss follow-up appointments.
• Documentation: o Maintains accurate and timely documentation of patient interactions, screenings, and referrals per program policy.
• Patient Engagement: o Contacts patients to provide education, reschedule missed appointments, and encourage participation in recommended care pathways.
• Education & Advocacy: o Provides patient and staff facing education about HIV and Hepatitis C risk, prevention, and treatment options. o Advocates for patient-centered care and health equity within the emergency department.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level