Patient Navigator - Joe Battle - El Paso, TX

HALO Diagnostics•El Paso, TX

26d•$25 - $30•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) guides patients through hereditary cancer genetic testing and related diagnostic care. The role provides patient education, care coordination, phlebotomy support, and follow-up while working with a multidisciplinary clinical team and partner sites to deliver a seamless, compassionate patient experience. The navigator is a primary point of contact for patients and partner sites, coordinating education, scheduling, specimen collection, and follow-up across partner locations. This is a full-time, in-person position in El Paso, Texas, scheduled Monday through Friday from 8:00 AM to 5:00 PM. The role requires English and Spanish. Compensation is $25.00–$30.00. The position offers a comprehensive benefits package and stock options within a growing healthcare technology organization.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
English and Spanish language skills.
Ability to stand, walk, and move throughout the clinic for extended periods.
Ability to perform venipuncture and specimen handling, including fine motor tasks.
Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.
Ability to communicate clearly and effectively with patients, families, and staff, verbally and in writing.
Ability to follow infection-control, safety, and clinical protocols.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations to ensure clarity, accuracy, and consistency.
Build relationships with partner-site staff, providers, and clinical teams; support integration into daily clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Own patient cases, scheduling, follow-ups, and workflow coordination.
Identify and resolve barriers to testing or completion, and ensure timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, and compliance requirements; maintain accurate EMR/EHR documentation.
Develop expertise in genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Maintain HIPAA compliance and accurate data entry, and answer patient questions about testing and next steps.
Create a welcoming and supportive patient environment and respond empathetically to patient concerns.
Help resolve scheduling, insurance, and workflow issues and support solutions that improve patient completion and outcomes.