Patient Navigator

Neighborhood Health Association•Sylvania, OH

49d

About The Position

Neighborhood Health Association is seeking a compassionate, organized, and patient-focused Patient Navigator to coordinate care, promote health literacy, address barriers to treatment, and connect patients with community resources. The role works closely with providers, care teams, patients, and families to support a seamless healthcare experience, improved health outcomes, and patient satisfaction. The Patient Navigator coordinates appointments, referrals, follow-up visits, and care transitions; prepares patients and PCMH care teams for visits through EHR reviews and outreach; and collaborates with interdisciplinary teams on care plans. The role educates and advocates for patients, provides individualized self-management support, develops collaborative care plans, supports chronic-condition care and transitions, and monitors quality measures and population-health initiatives. The position identifies barriers such as transportation, financial concerns, housing instability, and language barriers, and connects patients with community services. It also requires accurate EHR documentation, protection of confidential information, timely management of assigned cases and follow-up tasks, and coverage of outreach and navigation activities during team-member absences. The Patient Navigator maintains compliance with departmental policies and applicable standards, participates in training and professional development, and performs other duties as assigned. This is a full-time, exempt salaried position, Monday through Friday, with no weekends or holidays. Occasional travel throughout Lucas County is required. The position involves sedentary work, prolonged sitting, occasional standing and walking, and occasional lifting up to 10 pounds, along with frequent computer, telephone, and office-equipment use.

Requirements

Excellent interpersonal, written, and verbal communication skills.
Strong critical-thinking, problem-solving, and organizational abilities.
Ability to work independently, manage multiple priorities, and meet deadlines.
Commitment to cultural competency and patient-centered care.
Proficiency with Microsoft Office applications and electronic health record systems.
Knowledge of HIPAA regulations and healthcare confidentiality requirements.
Ability to establish professional relationships with patients, families, providers, and community partners.
Valid Ohio driver's license with an acceptable driving record.
Current automobile insurance and reliable transportation.
Ability to travel occasionally throughout Lucas County.

Nice To Haves

Bachelor's degree in Social Work, Public Health, Healthcare Administration, Human Services, or a related field; an equivalent combination of education and experience is considered.
Experience in care coordination, case management, patient advocacy, social services, or healthcare navigation.
Experience in a healthcare setting and with multidisciplinary care teams.
Familiarity with Patient-Centered Medical Home (PCMH) models.

Responsibilities

Coordinate patient appointments, referrals, follow-up visits, and care transitions to support continuity of care.
Prepare PCMH care teams and patients for scheduled visits through EHR reviews and pre-visit outreach.
Collaborate with providers and interdisciplinary teams on comprehensive patient care plans.
Track patient progress and facilitate communication among providers and support services.
Educate patients and families about diagnoses, treatment plans, preventive care, and insurance coverage.
Translate complex medical information into clear guidance and provide individualized education and self-management support.
Advocate for patients and help them navigate healthcare systems and available resources.
Develop collaborative care plans based on provider recommendations, evidence-based guidelines, and patient goals.
Support patients with chronic conditions and recent care transitions to improve adherence to treatment plans.
Monitor patient-level and program-specific quality measures and implement interventions to improve outcomes.
Manage population-health initiatives through registries, referrals, and patient outreach.
Identify barriers to care, including transportation, financial concerns, housing instability, and language barriers.
Connect patients and families with appropriate community-based services and support programs.
Document patient interactions, navigation services, and care coordination activities accurately in the EHR.
Maintain confidentiality and comply with HIPAA regulations and organizational policies.
Manage assigned patient cases through timely review of system tasks, communications, and follow-up activities.
Provide coverage for assigned outreach and navigation activities during team-member absences.
Maintain compliance with departmental policies, accreditation standards, Trauma-Informed Care principles, Patient Safety initiatives, and Patient Rights standards.
Participate in ongoing training and professional development activities.
Perform other duties as assigned.