Patient Navigator - Gateway N - El Paso, TX

HALO Diagnostics•El Paso, TX

26d•$25 - $30•Onsite

About The Position

The Patient Navigator (Patient Support & Phlebotomy) supports patients undergoing hereditary cancer genetic testing through patient education, care coordination, clinic integration, and specimen collection. The role serves as a primary point of contact for patients and partner sites, guiding individuals through education, scheduling, specimen collection, and follow-up while coordinating with clinicians and operations teams to support high-quality care and efficient workflows. The position includes conducting patient consultations, coordinating cases and follow-ups, supporting partner clinic workflows, and performing venipuncture and blood specimen collection. The Patient Navigator ensures accurate specimen identification, labeling, handling, and transport; maintains documentation in EMR/EHR systems; and follows clinical, safety, and compliance protocols. The role also supports insurance verification and authorization processes, responds to patient questions and concerns, and helps resolve barriers to testing or completion. This is a full-time, in-person position in El Paso, Texas, scheduled Monday through Friday from 8:00 AM to 5:00 PM. The stated salary range is $25.00–$30.00. English and Spanish are required. The position offers benefits and stock options.

Requirements

Nationally certified phlebotomist with strong venipuncture skills.
At least 2 years of clinical experience in a front-office or back-office setting.
At least 2 years of experience with insurance verification and prior authorizations.
Current BLS certification.
Experience with diagnostic or genetic specimen collection.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Valid driver's license and reliable transportation if travel is required.
English and Spanish language skills.

Nice To Haves

CMA or RMA certification.
At least 2 years of experience in an outpatient clinic or patient service center setting.
Experience in genetics, oncology, women's health, or specialty diagnostics.
Experience with EMR/EHR systems and strong documentation skills.
Prior high-touch, patient-facing healthcare experience.
Healthcare students or candidates pursuing clinical careers are encouraged to apply.

Responsibilities

Guide patients through the hereditary cancer genetic testing process from start to finish.
Provide clear, compassionate education about testing, procedures, and next steps.
Serve as the primary patient contact and conduct structured consultations.
Build relationships with partner site staff, providers, and clinical teams and support integration with clinic workflows.
Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.
Coordinate patient cases, scheduling, follow-ups, and workflows.
Identify and resolve barriers to patient testing or completion, and ensure timely callbacks and consistent communication.
Perform venipuncture and collect blood specimens for genetic testing.
Ensure proper patient identification, specimen labeling, handling, and transport.
Follow clinical protocols, safety standards, infection-control practices, and compliance requirements.
Maintain accurate documentation in EMR/EHR systems and ensure HIPAA compliance and accurate data entry.
Build knowledge of genetic testing workflows, insurance processes, and patient eligibility.
Support insurance verification and authorization processes as needed.
Answer patient questions and respond to concerns with empathy and clarity.
Create a welcoming, professional, and supportive patient environment.
Help resolve scheduling, insurance, and workflow issues and support solutions that improve patient completion and outcomes.