Patient Navigator

LanguageLine Solutions

2d•Remote

About The Position

At Health Advocate, Patient Navigation is more than a call center role; it’s a front-line access and engagement function that directly impacts patient outcomes. We are seeking a Patient Navigator who understands that timely support, compassionate communication, and proactive coordination can change the trajectory of someone’s healthcare experience. This role is designed for someone who thrives at the intersection of service, systems, and human connection. You will support patients in navigating complex healthcare pathways, removing access barriers, and ensuring they receive the right care at the right time. If you are energized by helping others, solving problems, and making healthcare easier to access and understand — we want to meet you.

Requirements

A High School Diploma or G.E.D. (required)
2+ years of experience in customer service, healthcare navigation, or patient support (required)
Strong communication skills and active listening abilities
Comfort working across multiple systems and documenting accurately
A proactive mindset and strong organizational skills
Commitment to confidentiality and compliance standards
Frequent use of computers, telephones, and related systems
Typing, grasping, and repetitive motions
Sedentary work for extended periods
Sustained concentration
Active listening
Clear verbal and written communication
Ability to manage multiple tasks simultaneously
Prolonged sitting while performing administrative tasks
Extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods
Frequent phone use is required for communication with team members, clients, or external parties
Fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents
Strong concentration, attention to detail, and the ability to complete tasks accurately
Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties.

Nice To Haves

Associate’s degree in healthcare, social work, business administration, liberal arts, or related field (preferred)
Experience in care coordination, community resources, or healthcare access (preferred)
Preferred certifications may include: Medical Assistant, Community Health Worker, EMT, Social Worker, Patient Navigator, or other healthcare-related credentials.

Responsibilities

Respond to inbound calls and conduct proactive outreach via phone, SMS, email, or IVR
Quickly build rapport and encourage active participation in care
Ensure patients feel heard, supported, and guided
Assist with appointment scheduling, transportation coordination, and medical record transfers
Identify and address Social Determinants of Health (SDOH) impacting access
Connect patients to community resources and payer ecosystems
Reduce care delays and improve continuity of care
Verify and update patient demographic information in internal systems
Document all patient interactions thoroughly and accurately
Ensure every interaction complies with HIPAA and applicable federal/state regulations
Provide live patient support for appointment scheduling and care coordination
Offer basic clinical education and appointment preparation guidance
Transfer calls requiring licensed clinical support to the 24/7 nurse line or appropriate internal teams
Follow up with patients, providers, and partners to ensure services are accessed as planned
Track patient needs through to resolution
Identify and research barriers impacting care access
Prioritize open cases to ensure timely support
Monitor trends in patient issues and escalate patterns to your supervisor to improve service delivery
Work cooperatively with internal teams to meet service goals
Escalate complex or out-of-scope situations appropriately
Support departmental improvement initiatives
Assist with user acceptance testing for system updates and enhancements
Mentor new team members as needed