Patient Navigator

Trial Library • San Francisco, CA

6d • Hybrid

About The Position

As a Patient Navigator, you'll do more than guide patients through the clinical trial enrollment process—you'll help shape the future of how patients access precision medicine. You will serve as a trusted partner to patients with cancer and their caregivers, helping them understand clinical trial opportunities, overcome barriers to care, and navigate complex healthcare systems with empathy and confidence. You'll also work cross-functionally with Product, Engineering, Operations, and Clinical teams to continuously improve the patient experience and influence how our navigation services evolve. This is an ideal opportunity for someone with a nursing background who combines clinical expertise with a passion for patient advocacy and enjoys building new processes in a fast-paced, mission-driven startup environment.

Requirements

• Bachelor of Science in Nursing (BSN), Associate Degree in Nursing (ADN), or equivalent nursing degree required.
• An active RN or LPN license is not required.
• 2+ years of experience supporting oncology patients, patient navigation, clinical research, or a related healthcare setting.
• Working knowledge of clinical trials and the patient enrollment process.
• Strong communication and interpersonal skills with the ability to explain complex medical information to diverse audiences.
• Excellent organizational skills with the ability to manage multiple patients, priorities, and deadlines.
• Demonstrated empathy, sound judgment, and a patient-first approach.
• Comfortable working in a fast-paced, collaborative environment with evolving priorities.
• Proficiency with electronic health records (EHRs), CRM systems, or similar healthcare technology platforms.
• Experience working at an early-stage or high-growth startup.

Nice To Haves

• Oncology clinical trial enrollment or study coordination experience.
• Clinical Research Coordinator (CRC), CCRP, or other clinical research certification.
• Experience collaborating with Product, Engineering, or Operations teams to improve workflows or services.
• Experience developing SOPs, patient education materials, or operational processes.
• Multilingual (Spanish, Mandarin, Cantonese, or other languages commonly spoken by oncology patient populations).
• Familiarity with precision medicine, biomarker testing, or molecular diagnostics.

Responsibilities

• Serve as a trusted liaison between patients, caregivers, healthcare providers, and clinical research sites.
• Guide patients through the clinical trial referral, screening, and enrollment journey.
• Educate patients and families on clinical trial opportunities and precision medicine.
• Identify and help remove barriers to care by connecting patients with appropriate resources.
• Coordinate medical record collection and facilitate seamless handoffs to research sites.
• Maintain ongoing communication and support throughout the patient journey.
• Partner closely with Product, Engineering, Operations, and Clinical teams to improve the patient experience.
• Respond to inquiries from patients, providers, and internal stakeholders.
• Provide feedback that informs new workflows, features, and service offerings.
• Document patient interactions and maintain accurate case records.
• Contribute to SOPs, educational content, and operational documentation.
• Track key navigation metrics and prepare reports on patient outcomes and team activities.
• Help build and scale Trial Library's patient navigation program as the company grows.

Benefits

• Comprehensive medical, dental, and vision coverage for employees and eligible dependents, along with disability, life, and supplemental insurance options designed to support your overall well-being.
• Flexible paid time off, observed company holidays, and a one-time home office stipend to help you create a productive and comfortable remote workspace within our hybrid environment.
• 401(k) program, pre-tax HSA and FSA options, commuter benefits, financial wellness resources, and access to legal protection plans to support both short- and long-term planning.
• Access to voluntary benefit offerings including pet wellness support, domestic partner coverage, and additional programs that support the diverse needs of our team members and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level