Patient Navigator - Third Party Reproduction
About The Position
The Patient Navigator - Third Party Reproduction role is an ideal opportunity for compassionate, detail-oriented individuals seeking to make a meaningful impact in the field of reproductive health. You will play a vital role in supporting patients undergoing Third Party Reproductive (TPR) services, guiding them through their treatment journey, and coordinating care with a multidisciplinary team to ensure an exceptional experience. We are seeking a Patient Navigator - Third Party Reproduction to join our dedicated team at Pinnacle Fertility - Michigan in Bloomfield Hills, MI. This is a full-time onsite position working Monday through Friday, from 8:30 AM to 5:00 PM, with 3-4 weekends per year and one holiday.
Requirements
- High school diploma required.
- Minimum of 1 year of experience in third-party reproduction (TPR) coordination, patient navigation, or a related fertility care coordination role required.
- Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
- Excellent communication, organizational, and problem-solving skills.
- Excellent time and people management skills with the ability to work independently, multi-task, and prioritize work.
- Proficiency in using electronic medical records (EMR) and healthcare software.
- Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.
Nice To Haves
- Bachelor’s degree in healthcare, social work, or a related field preferred.
- Certified Medical Assistant Certification (CMA) preferred.
- Experience coordinating ART cycles is highly preferred.
Responsibilities
- Serve as the primary point of contact for patients undergoing Third Party Reproductive (TPR) services.
- Guide patients through their treatment plans, educating them on procedures, testing, medications, and follow-up care.
- Coordinate TPR treatment per provider directives under the supervision of a registered nurse navigator.
- Participate in cycle-specific visits and daily rounding, clarifying instructions and coordinating care.
- Schedule appointments, tests, referrals, and ensure all necessary follow-ups are completed.
- Communicate regularly with healthcare providers and administrative teams to support continuity of care.
- Maintain accurate documentation in the electronic medical record (EMR) system.
- Provide emotional support and advocate for patient needs throughout the treatment process.
- Monitor patient progress, track compliance, and follow up on missed appointments.
- Participate in team meetings, quality improvement initiatives, and assist with special projects as assigned.
- Assist with additional administrative tasks and other duties as assigned.
- Assist with after-hours call coverage on a rotating schedule, ensuring patient needs are addressed appropriately.
- Availability to work occasional weekends and holidays as required.
Benefits
- Comprehensive healthcare, dental, life, and vision insurance.
- Generous paid time off (PTO).
- Paid holidays.
- Retirement savings program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
