Patient Navigator Supervisor

Harris County • Houston, TX

1d • Hybrid

About The Position

Under general direction, the Patient Navigator Supervisor provides operational and functional oversight for Patient Navigator services across Harris County Public Health clinical sites and mobile units. This position standardizes workflows, ensures documentation quality and service fidelity, coaches and develops staff, monitors performance metrics, and strengthens coordination with clinic teams, co-located programs, and community partners. The Supervisor serves as the program lead for patient navigation operations, promoting timely screening, warm handoffs, closed-loop referrals, and effective resolution of non-medical barriers that affect access to care and continuity of services.

Requirements

• Bachelor's degree in Social Work, Psychology, Public Health, Health Administration, or related field.
• At least two (2) years of experience in patient navigation, case coordination, community health, care management, or a related health or human services setting.
• At least one (1) year of lead, supervisory, or program coordination experience.
• Experience working with undeserved, low-income, culturally diverse populations.
• Valid Texas Driver's License.
• Knowledge of patient navigation, care coordination, community resource linkage, and social drivers of health workflows in a clinical or public health setting.
• Ability to supervise, coach, and develop staff while maintaining accountability for quality, timeliness, and service standards.
• Ability to analyze workflow, monitor performance data, identify gaps, and implement process improvements across multiple service locations.
• Strong interpersonal, written, and verbal communication skills, including the ability to collaborate effectively with providers, clinic staff, leadership, and community partners.
• Ability to manage sensitive situations, exercise sound judgment, and escalate safety, clinical, or operational issues appropriately.
• Working knowledge of health record documentation practices and Microsoft Office applications.

Nice To Haves

• Master's degree in Social Work, Psychology, Public Health, Health Administration, or related field.
• Experience using electronic health record (EHR) system.
• Bilingual English/Spanish.

Responsibilities

• Supervise, coach, and support Patient Navigators across assigned sites; conduct regular one-on-one check-ins, case reviews, and team meetings to reinforce expectations, build skills, and address performance issues.
• Standardize and monitor navigation workflows, including patient identification, screening processes, referral pathways, warm handoffs, closed-loop follow-up, and documentation requirements across fixed and mobile sites.
• Strengthen and maintain the Community Resource Directory and referral relationships by coordinating with internal programs, HPCC partners, and external community organizations to improve service access and referral quality.
• Review charts, notes, and work queues to ensure documentation quality, timely follow-up, and compliance with program standards, privacy requirements, and operational protocols.
• Monitor and analyze program performance indicators, including screening completion, referral volume, warm handoff rates, service connection outcomes, timeliness, and documentation compliance; prepare summaries and reports for leadership.
• Serve as the escalation point for complex cases, unresolved barriers, cross-site workload balancing, and coordination issues involving clinic operations, co-located programs, or community partners.

Benefits

• HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager