Patient Navigator Registered Nurse (RN) - Oncology
About The Position
The Patient Navigator RN assists with the intake process, from initial patient contact through follow-up requirements, and manages each account to improve the patient experience. The RN identifies patients with specific diagnoses and connects them to coordinated care management, and educates patients about care management options in accordance with policies and procedures. The role requires 20 hours per week: Tuesday and Wednesday, 8:00 AM–3:30 PM, and Friday, 8:00 AM–2:30 PM, with the ability to cover additional days as needed. The nurse is expected to provide courteous, considerate service to patients, the public, physicians, and colleagues; support a harmonious work environment; respond promptly to telephone calls; assist callers and in-person contacts; identify customer concerns and recommend solutions; and protect patient confidentiality in compliance with HIPAA. The position is with Saint Vincent Medical Group within Saint Vincent Physician Services. The organization describes its care as patient-centered and emphasizes involving patients and families in care decisions, personalized attention, and modern facilities equipped with diagnostic and treatment technologies.
Requirements
- Bachelor of Science degree in Nursing.
- Required registered nurse (RN) license.
- American Heart Association BLS certification.
- At least 1 year of experience.
- Strong verbal and oral communication skills.
- Ability to work the stated 20-hour weekly schedule and cover additional days as needed.
Nice To Haves
- Master’s degree in Informatics or a related health care field.
- Experience with the NextGen EMR system.
Responsibilities
- Assist with patient intake from initial contact through follow-up requirements.
- Manage patient accounts to improve the patient experience.
- Identify patients with specific diagnoses and connect them to coordinated care management.
- Educate patients on care management options in accordance with policies and procedures.
- Conduct duties and interpersonal relationships in a manner that projects a positive image of the department.
- Work with the Administrator/Physician and department or section members to promote a harmonious work environment.
- Interact with patients, the public, physicians, and other personnel in a friendly, courteous, helpful, and considerate manner.
- Answer telephone calls promptly and courteously, and provide assistance or explain procedures as appropriate.
- Work with customers to identify problem areas and recommend solutions.
- Maintain patient confidentiality and comply with HIPAA laws.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) retirement savings plan with employer match.
- Paid time off.
- Career development and continuing education opportunities.
- Health savings accounts and healthcare and dependent flexible spending accounts.
- Employee Assistance Program.
- Employee discount program.
- Voluntary pet, legal, accident and critical illness, long-term care, elder and childcare, and auto and home insurance benefits.
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What This Job Offers
Job Type
Part-time
