Patient Navigator - Orthopedics - Augusta

Wellstar Health System

6d•Onsite

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Various (United States of America) Job Summary: The Patient Navigator-Orthopedics is an experienced clinical professional who provides guidance and education to patients and families, as well as a variety of direct and indirect patient care activities for an assigned provider and orthopedic service (shoulder, hand, spine, joints, non-surgical, sports medicine, pediatrics, podiatry). This position is responsible for assisting the patient throughout the duration of care and serves as the main contact for the patient. The Patient Navigator-Orthopedics has the significant responsibility of and accountability for managing the service for the provider.

Requirements

Accredited Program Medical Assisting
BLS-I - Basic Life Support - Instructor or BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support
CMA (AAMA) - Cert Medical Assistant or RMA (AMT) - Registered Medical Assistant or CCMA (NHA) - Certified Clinical Medical Assistant or NCMA (NCCT) - National Certified Medical Assistant or NRCMA (NAHP) - Nationally Registered Certified Medical Assistant
Minimum 2 years experience as a medical assistant.
Excellent interpersonal skills.
Ability to communicate clearly and effectively with patients and other internal/external parties in a professional, courteous and friendly manner at all times.
Must be detail-oriented and highly organized.

Nice To Haves

May be trained to apply DME.

Responsibilities

Helps patient coordinate appointments across multidisciplinary care teams and refers them to internal/external resources as needed.
Acts as a liaison between patient, nurses, physicians, allied health professionals, and others on the care team.
Collaborates with team to develop a comprehensive care plan based on the patients individual needs and preferences.
Serves as the primary educational resource for patients and families on care provided.
Communicates relevant information to patients, family-member, physicians, and members of the patient care team.
Addresses patient concerns and questions they might have concerning care.
Provides education strategies to encourage a sense of empowerment.
Performs clinical duties to include, but not limited to obtaining vital signs, administering limited profile of medications/injections per approved policy, performing simple diagnostic tests, collecting specimens, drawing blood, cleaning equipment, ordering/stocking supplies, and maintaining exam rooms.
Must understand the basics of proper fitting and bracing and may be trained to apply DME.
Coordinates with surgical team to ensure appropriate sets and pre-op plans are communicated, discusses post operative expectations at pre-op visit, organizes pre-op patient information packets for surgery, coordinates with the tissue bank to assure correct grafts/biologics for surgical cases.
Enters orders for provider to co-sign, documents patient discussions in the medical record, completes FMLA/Short Term Disability/home bound paperwork.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.